Engineer Resource Controller / Field Engineer Coordinator

hays-gcj-v4-pd-online; Sheffield; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering firm is seeking an Engineer Resource Controller/Field Engineer Coordinator for a 6-month hybrid role based in Sheffield. The position focuses on optimising resource allocation, managing escalations, and ensuring exceptional customer service. Ideal candidates will have strong planning and coordination skills, alongside proven experience in resource management within engineering contexts.

Responsibilities

• Optimising work allocation and distribution for provision and repair tasks.
• Managing escalations professionally and communicating effectively.
• Coordinating with field engineers for optimal customer service.

Skills

Field resource allocation

Escalation management

Job enablement

Field engineer coordination

Project coordination

Customer service

Planning skills

Rota and calendar management

Job description

Engineer Resource Controller / Field Engineer Coordinator

Duration: 6 months

Location: Sheffield / Hybrid (3 days on site)

Rate: £ - £ per day, umbrella (in scope)

The key responsibilities for this role include:

• Optimising work allocation and distribution for provision and repair tasks to a multiskilled workforce using allocation systems.
• Managing escalations and expedites in a professional manner via written and verbal communication.
• Working closely with Area Engineering and Control Managers.
• Collaborating with field engineers to ensure optimal customer service.
• Monitoring field allocation systems for effective deployment of resources.
• Managing customer escalations and expedites, including utilizing third-party resources.
• Handling incidents in conjunction with relevant departments to meet SLA targets.
• Deploying field resources efficiently to maximise utilisation.
• Working collaboratively to ensure resource availability within lead times.
• Coordinating with the Central Resourcing Coordinator.
• Managing Switch & Power Routines activities.
• Continuously seeking improvements in processes and workflows.
• Managing task enablement for provision and repair to meet appointment dates and SLAs.

Essential skills and experience include:

• Field resource allocation
• Escalation management
• Job enablement
• Field engineer coordination
• Project coordination
• Customer service and handling customer interactions
• Planning skills
• Rota and calendar management

Job Reference: 3beb943fafd2

Job Views: 4

Posted: 25.06.2025

Expiry Date: 09.08.2025