Engineer II, Field Service - North East & Scottish Border

Thermo Fisher Scientific; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in scientific instrumentation is seeking a Field Service Engineer to provide technical support and service for Molecular and Chromatography equipment across the Northeast UK and Scotland. The ideal candidate will have a strong background in relevant scientific fields, excellent communication skills, and a commitment to customer satisfaction. This role offers competitive salary, benefits, and opportunities for career growth within a global organization.

Benefits

Competitive salary

Annual bonus

Company car

Comprehensive benefits including health and wellness

Opportunities for career growth

Qualifications

• At least 1 year experience in servicing analytical equipment or end-user support.
• Knowledge of UV-Vis/FTIR/Molecular instrumentation and chromatography is a plus.
• Valid UK Driving Licence and ability to travel within the territory.

Responsibilities

• Deliver outstanding customer service with high first-time fix rates.
• Support UV-Vis/FTIR/Molecular, Chromatography, and Sample Preparation instruments.
• Manage company assets including parts inventory and tools.

Skills

Problem-solving

Interpersonal skills

Multitasking

Technical support

Education

Background in Electronics, Chemistry, Physics, Engineering or related fields

Job description

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Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, some PPE required (safety glasses, gowning, gloves, lab coat, ear plugs), exposure to strong odors (chemicals, lubricants, biological products), and working with hazardous/toxic materials.

Work Schedule
Standard (Monday-Friday)

The Opportunity: Become a Field Service Engineer supporting Molecular and Chromatography instrumentation across Scotland, the Borders, and Northeast UK, with occasional travel throughout the UK and Ireland. Responsibilities include installations, repairs, maintenance, and technical support for equipment like FTIR, NIR, UV-Vis, HPLC, and others.

Your Responsibilities:

1. Deliver outstanding customer service with high first-time fix rates.
2. Follow safety and internal guidelines during field service duties.
3. Support UV-Vis/FTIR/Molecular, Chromatography, and Sample Preparation instruments.
4. Resolve technical issues efficiently to ensure customer satisfaction.
5. Use web-based tools to enhance product and service delivery.
6. Coordinate with dispatch and team leaders for scheduling.
7. Manage company assets including parts inventory, tools, and company vehicle.
8. Accurately report service activities and expenses.

Your Background:

1. Background in Electronics, Chemistry, Physics, Engineering, or related fields.
2. At least 1 year experience in servicing analytical equipment or end-user support; knowledge of UV-Vis/FTIR/Molecular instrumentation and chromatography is a plus.
3. Self-motivated with strong interpersonal, problem-solving, and multitasking skills.
4. Proficient in PC use and familiar with relevant software applications.
5. Valid UK Driving Licence and ability to travel within the territory, including occasional overnight stays.
6. Excellent English communication skills, both written and verbal.

The Benefits:

1. Competitive salary, annual bonus, and company car.
2. Comprehensive benefits including health, wellness, retirement, and other programs.
3. Opportunities for career growth within a global organization.

Our Mission: Join us to help make the world healthier, cleaner, and safer. We value diversity and aim to make a meaningful impact together. Start your career journey with Thermo Fisher Scientific today!