Engineer II, Field Service - North East & Scottish Border

Thermo Fisher Scientific; Hemel Hempstead; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading global company as a Field Service Engineer, where you'll provide technical support for analytical instruments in a laboratory setting. This role offers a competitive salary, benefits, and opportunities for career progression. Ideal candidates will have a background in electronics or engineering and experience with analytical equipment.

Benefits

Competitive salary

Annual bonus

Company car

Comprehensive benefits package

Health and wellness programs

Retirement plans

Career progression opportunities

Qualifications

• At least 1 year experience servicing analytical equipment.
• Knowledge of UV-Vis/FTIR/Molecular instrumentation is a plus.
• Valid UK Driving Licence required.

Responsibilities

• Deliver installations, repairs, and maintenance for analytical instruments.
• Achieve high customer satisfaction through service excellence.
• Coordinate with dispatch and team leaders for optimized schedules.

Skills

Electronics

Chemistry

Physics

Engineering

Problem-solving

Interpersonal skills

Multitasking

PC proficiency

Technical support

Education

Degree in Electronics, Chemistry, Physics, Engineering or related field

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

Job Description

Join Thermo Fisher Scientific: Become part of a forward-thinking team that values performance, quality, and innovation. As a global leader with over $40 billion in revenue and the largest R&D investment in the industry, Thermo Fisher Scientific offers unmatched resources and opportunities, allowing you to make a significant impact on the world.

The Opportunity: Step into the role of a Field Service Engineer (FSE) with Unity Lab Services, where service excellence meets technical expertise! This position involves delivering installations, repairs, maintenance, and technical support for Molecular and Chromatography instrumentation, including FTIR, NIR, UV-Vis, HPLC, Sample Preparation, and Discreet Industrial Analysers. Primarily supporting customers in Scotland, the Borders, and the Northeast UK, this role also includes occasional travel throughout the UK and Ireland.

What We Do Together:

• Strive for outstanding customer service, achieving high first-time fix rates, low mean time to repair, and low repeat call rates.
• Implement field service duties following internal, customer, and health and safety guidelines.
• Provide robust support for UV-Vis/FTIR/Molecular, Chromatography, Sample Preparation, and DIA instruments.
• Resolve technical issues swiftly and ethically, ensuring customer satisfaction.
• Apply web-based tools to offer innovative products and services, empowering customer success.
• Coordinate with dispatch, team leaders, and managers for optimized work schedules.
• Run essential company assets, including parts inventory, laptop, mobile phone, test equipment, tools, software, and company car.
• Ensure timely and accurate reporting of field service and expense reports.

Your Background:

• Solid base in Electronics, Chemistry, Physics, Engineering, or related fields.
• Having at least 1 year of experience in servicing analytical equipment or have end user or applications support experience in a related field would be an advantage and possessing specific knowledge of UV-Vis/FTIR/Molecular instrumentation, Liquid Chromatography, Ion Chromatography, Gas Chromatography, Sample Preparation, or high throughput testing is a plus.
• Be a self-motivated individual with outstanding interpersonal, problem-solving and multitasking skills.
• Proficiency in PC use and have the ability work with our industry leading software applications.
• Valid UK Driving Licence.
• Able to travel within your territory, Monday to Friday, with occasional overnight stays.
• Excellent written and verbal English skills are required with the ability to work across all levels, functions, and regions.

The Benefits:

• Enjoy a competitive salary, annual bonus, and company car.
• Access to a comprehensive benefits package, including health and wellness programs, retirement plans, employee assistance programs and financial benefits to support your lifestyle and personal needs.
• Excellent career progression opportunities within a large and growing global employer.

Our Mission: Be a part of our mission to enable customers to make the world healthier, cleaner, and safer. We embrace diversity in experiences, backgrounds, and perspectives as we join over 100,000 colleagues. Together, we make an impact—start your story at Thermo Fisher Scientific and transform your career trajectory!

Ready to Make a Difference? Apply today at Thermo Fisher Careers