Engineer II, Field Service - North East & Scottish Border

Thermo Fisher Scientific; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global provider in laboratory services is seeking a motivated Engineer II for Field Service in Scotland. This role is crucial for delivering exceptional customer support on intricate analytical instruments, ensuring adherence to safety and quality standards, and allowing for significant career growth within a dynamic team. Candidates should possess a strong background in engineering or related fields, coupled with hands-on experience in analytical equipment maintenance and a proactive approach to problem-solving.

Benefits

Competitive salary

Annual bonus

Company car

Comprehensive benefits package

Excellent career progression opportunities

Qualifications

• At least 1 year of experience in servicing analytical equipment or relevant applications support.
• Proficiency in PC use; ability to work with industry-leading software applications.
• Valid UK Driving Licence.

Responsibilities

• Deliver installations, repairs, and technical support for analytical instruments.
• Ensure compliance with GMP Safety Standards and health guidelines.
• Achieve outstanding customer service with high first-time fix rates.

Skills

Electronics

Problem-solving

Multitasking

Interpersonal skills

Technical support

Education

Solid base in Electronics, Chemistry, Physics, Engineering

Job description

Join to apply for the Engineer II, Field Service - North East & Scottish Border role at Thermo Fisher Scientific

1 day ago Be among the first 25 applicants

Join to apply for the Engineer II, Field Service - North East & Scottish Border role at Thermo Fisher Scientific

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Join Thermo Fisher Scientific: Become part of a forward-thinking team that values performance, quality, and innovation. As a global leader with over $40 billion in revenue and the largest R&D investment in the industry, Thermo Fisher Scientific offers unmatched resources and opportunities, allowing you to make a significant impact on the world.

The Opportunity: Step into the role of a Field Service Engineer (FSE) with Unity Lab Services, where service excellence meets technical expertise! This position involves delivering installations, repairs, maintenance, and technical support for Molecular and Chromatography instrumentation, including FTIR, NIR, UV-Vis, HPLC, Sample Preparation, and Discreet Industrial Analysers. Primarily supporting customers in Scotland, the Borders, and the Northeast UK, this role also includes occasional travel throughout the UK and Ireland.

What We Do Together:

• Strive for outstanding customer service, achieving high first-time fix rates, low mean time to repair, and low repeat call rates.
• Implement field service duties following internal, customer, and health and safety guidelines.
• Provide robust support for UV-Vis/FTIR/Molecular, Chromatography, Sample Preparation, and DIA instruments.
• Resolve technical issues swiftly and ethically, ensuring customer satisfaction.
• Apply web-based tools to offer innovative products and services, empowering customer success.
• Coordinate with dispatch, team leaders, and managers for optimized work schedules.
• Run essential company assets, including parts inventory, laptop, mobile phone, test equipment, tools, software, and company car.
• Ensure timely and accurate reporting of field service and expense reports.
  
  

Your Background:

• Solid base in Electronics, Chemistry, Physics, Engineering, or related fields.
• Having at least 1 year of experience in servicing analytical equipment or have end user or applications support experience in a related field would be an advantage and possessing specific knowledge of UV-Vis/FTIR/Molecular instrumentation, Liquid Chromatography, Ion Chromatography, Gas Chromatography, Sample Preparation, or high throughput testing is a plus.
• Be a self-motivated individual with outstanding interpersonal, problem-solving and multitasking skills.
• Proficiency in PC use and have the ability work with our industry leading software applications.
• Valid UK Driving Licence.
• Able to travel within your territory, Monday to Friday, with occasional overnight stays.
• Excellent written and verbal English skills are required with the ability to work across all levels, functions, and regions.
  
  

The Benefits:

• Enjoy a competitive salary, annual bonus, and company car.
• Access to a comprehensive benefits package, including health and wellness programs, retirement plans, employee assistance programs and financial benefits to support your lifestyle and personal needs.
• Excellent career progression opportunities within a large and growing global employer.
  
  

Our Mission: Be a part of our mission to enable customers to make the world healthier, cleaner, and safer. We embrace diversity in experiences, backgrounds, and perspectives as we join over 100,000 colleagues. Together, we make an impact—start your story at Thermo Fisher Scientific and transform your career trajectory!

Ready to Make a Difference? Apply today at Thermo Fisher Careers

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Consulting, and Customer Service

• Industries

  Pharmaceutical Manufacturing and Biotechnology Research

Referrals increase your chances of interviewing at Thermo Fisher Scientific by 2x

Get notified about new Field Services Engineer jobs in Glasgow, Scotland, United Kingdom.

Glasgow, Scotland, United Kingdom 2 weeks ago

Stirling, Scotland, United Kingdom 2 weeks ago

SCS Field Engineer/ Coffee Equipment Engineer/ Field service Technician

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow City, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.