Engineer Administrator

Boxt Limited; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading installation company in Leeds is seeking an Engineer Administrator to support engineering teams with queries and administrative tasks. The ideal candidate should excel in communication and organizational skills and be comfortable working in a dynamic environment. This role offers competitive benefits including generous annual leave and ongoing training opportunities.

Benefits

30 days of annual leave

Free tea, coffee, and breakfast

Modern offices

Social events

Ongoing training opportunities

Private medical cover

Company pension

Qualifications

• Ability to manage schedules effectively.
• Comfortable working alongside engineers in fast-paced environments.
• Strong problem-solving capabilities.

Responsibilities

• Support engineers with queries regarding jobs and billing.
• Liaise with the planning team on installation issues.
• Conduct general administrative tasks.

Skills

Excellent organisational skills

Excellent written and verbal communication

Proficient IT skills

Detail-oriented

Analytical thinking

Job description

Job Title - Engineer Administrator

Department - Engineer Support

Location - Leeds office

Job Type - Fixed Term

Job Summary:

We are seeking a detail-oriented and proactive individual to join our Engineer support team. This role involves assisting engineers with day-to-day queries, planning issues, and payment queries. Engineers are essential to our core business operations. The ideal candidate will possess excellent communication skills and be comfortable engaging with engineers via phone, live chat, and email.

About Us:

When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club - among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.

BOXT offers...

• A great team culture - You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform - Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression - We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions - Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products - We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.
• Global investors - We're proud to be backed by Brookfield and part of the HomeServe Group.

Key responsibilities:

• Support engineers with any queries they may have regarding their jobs, billing, and general administration.
• Liaise directly with the planning team regarding any installation issues that may arise.
• Reimburse engineers for extra materials and carry out any required deductions.
• Reply promptly on our live chat system to engineers, providing job updates, job re-planning, and recording sickness.
• Register products with the correct governing bodies.
• Perform general administrative tasks related to daily operations.
• Ensure customer documentation is sent out in a timely manner.

Skill set:

• Excellent organisational and time management skills with the ability to manage schedules and complete priorities effectively.
• Excellent written and verbal communication skills, with the ability to clearly convey information across cross-functional teams.
• Comfortable working alongside engineers and technical teams in dynamic, fast-paced environments.
• Proficient IT skills, with the ability to quickly learn and adapt to various digital tools and systems. Detail-oriented with strong analytical thinking and problem-solving capabilities.
• While prior experience in recruitment or compliance is advantageous, it is not mandatory.

Benefits:

We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward-thinking, and they've created a positive, welcoming environment for people to work and thrive within.

Your benefits include...

• 30 days of annual leave (plus bank holidays)
• Free tea, coffee, fruit, and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities
• Enhanced Family Friendly Benefits
• Private medical cover*
• Company pension
• Death in service benefit*

*After probationary period

How to Apply:

If you'd like to join the BOXT team, please send an email with your CV and tell us why you think you'd be a great fit for this role and our team.