Engineer

Cardiff University / Prifysgol Caerdydd; Cardiff; On-site; GBP 38,000 - 46,000; Full time

Job summary

A prominent higher education institution is seeking an Engineer for Advanced Research Computing. This full-time role focuses on delivering IT services and support to the academic research community, ensuring high-quality service. Responsibilities include developing technology designs, monitoring systems, and providing user training. The position promotes a diverse and inclusive working environment and is open to flexible working proposals.

Qualifications

• The role involves development of technology and infrastructure designs, including documentation of architectures, topologies and configuration items.
• Specification and development of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls.
• Provisions for infrastructure maintenance and support services, monitoring system performance, and providing information, advice or training to users.

Responsibilities

• Develop technology and infrastructure designs and specifications.
• Monitor system performance, investigating and resolving faults.
• Providing information, advice, or training to users.
• Role may involve line-management and leadership of staff in the technical domain.

Skills

Excellent communication skills

Technical knowledge in research computing

Customer service skills

Job description

Join to apply for the Engineer role at Cardiff University / Prifysgol Caerdydd

Engineer - Advanced Research Computing at Cardiff (ARCCA)

Vacancy Number: 20787BR

You will work as part of a professional service delivery team dedicated to the provision of an efficient, effective and quality driven Information Technology service to staff and students within the Corporate, Administrative, Academic Research and Learning and Teaching functions of the University. You will provide a highly professional, friendly and customer focused face to the services offered by Information Services. Reporting to the senior engineer, you will provide operational support to the academic research community by supporting the delivery of ARCCA research computing support services at Cardiff.

You will be responsible for supporting the administration of our research data services and assisting with the management of our high performance services on a day-to-day basis. You will ensure a consistently high quality of service focused on enabling the computational research objectives of the academic research community. The position will require that part of your first year is focused on user support in a service desk supporting role, giving you an understanding of the different services that are delivered by ARCCA. You will employ excellent communication skills within the team, be eager to develop your skillset, and have the enthusiasm and technical knowledge required to deliver world class research computing services in a demanding, customer‑focused, academic environment.

Responsibilities

• The development of technology and infrastructure designs and specifications, including the documentation of architectures, topologies and configuration items.
• The specification and development of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. You will assess associated risks, and specify recovery routines and contingency procedures. You will also assist with the translation of logical designs into physical designs.
• The provision of infrastructure maintenance and support services, both to users of the systems and to service delivery functions. You will pro‑actively monitor system performance, investigating and resolving faults and problems in a timely fashion. You will provide information, advice or training to users on functionality, correct operation and system constraints.
• The role may also involve the line‑management and leadership of staff supporting technical and functional solutions and/or services in the role‑holder’s technical domain.

The position is full‑time and open ended. Appointments to roles at Cardiff University are usually made at bottom of scale unless in exceptional circumstances.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Information Technology and Research

Industries

Higher Education