Engagement Worker

Change Grow Live; Coventry; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Wellness hour

Wellness hub

Employee Assistance Programme

Contributory pension

Staff discounts

Training and development

Refer-a-friend scheme

Job summary

Change Grow Live in Coventry is seeking an Engagement Worker to support individuals facing substance misuse challenges. You will engage clients, conduct triage and assessments, and coordinate referrals to treatment within a committed, compassionate team.

The role requires flexible hours including some evenings and weekends, with home visits and driving an advantage. 37.5 hours weekly, permanent contract in a charity setting in the UK.

Qualifications

• Solid understanding of substance misuse and experience in a similar field.
• Excellent communication skills, both verbal and written, with strong IT proficiency.
• Ability to work independently, manage time effectively, and prioritise competing demands.
• Flexible approach, including occasional late evenings and weekends.
• Willingness to conduct home visits; valid driver’s license is an advantage.
• Knowledge of mental health interventions and best practices.
• Team-oriented mindset with collaboration across professionals and stakeholders.
• Commitment to safeguarding and information governance.

Responsibilities

• Engage with individuals experiencing substance misuse challenges and offer support and recovery-focused interventions.
• Conduct triage and personalised assessments to identify pathways for structured treatment.
• Conduct substance screening and blood-borne virus testing; complete AUDIT and SADQ screening tools.
• Coordinate clinical assessments with the nursing team as needed.
• Liaise with partner agencies to ensure seamless service user engagement.
• Deliver harm-reduction advice and brief interventions during triage and assessment.
• Contribute to development of referral into treatment pathway and manage referrals.

Skills

Substance misuse knowledge

Verbal and written communication

Time management

Independent working

Driver’s license (advantage)

Tools

IT proficiency

Job description

Overview

At Change Grow Live, we are a passionate charity committed to empowering individuals to make meaningful changes in their lives. Our mission is to provide support, respect, and compassion in a safe and inclusive environment. We treat every individual as unique, working alongside them to discover the right treatment and care options to help them thrive.

We live by our core values: Be open, be compassionate, and be bold. These values guide us in our mission to help people change the direction of their lives, grow as individuals, and reach their full potential.

We’re looking for an Engagement Worker who is resilient, adaptable, and motivated to make a real difference. In this role, you’ll work with individuals facing substance misuse challenges, helping them access the right support and interventions at the right time. No two days will be the same, and you’ll have the chance to build meaningful connections and create life-changing opportunities for the people we support.

Location: Coventry

Full-Time Hours: 37.5 hours per week spread over 7 days with weekend work being on rota basis

Contract Type: Permanent

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

With this role you’ll be working as part of Alcohol Team, based in Coventry.

Key Responsibilities:

• Engage with individuals experiencing substance misuse challenges, offering advice, support, and recovery-focused interventions.
• Conduct triage and personalised assessments to identify the best pathways for structured treatment.
• Conduct substance screening and blood born virus testing alongside completing AUDIT and SADQ screening tools.
• Coordinate clinical assessments with the nursing team as needed.
• Liaise with partner agencies to ensure seamless service user engagement.
• Deliver robust harm-reduction advice and brief interventions during the triage and personalised assessment process.
• Contribute to the ongoing development of the referral into treatment pathway
• Monitor and maintain the referrals coming into treatment to ensure our clients are able to access appropriate treatment in a timely manner.
• Proactively manage any safeguarding concerns that arise during the triage process. Including the completion of ongoing referrals.

About YouWe’re seeking a proactive and compassionate individual with:

• A solid understanding of substance misuse and experience in a similar field.
• Excellent communication skills, both verbal and written, with strong IT proficiency.
• The ability to work independently, manage time effectively, and prioritise competing demands.
• A flexible approach, with the capacity to occasionally work late evenings and weekends.
• A willingness to conduct home visits where needed, making a valid driver’s license an advantage.
• Knowledge of mental health interventions and best practices.
• A team-oriented mindset, with the ability to collaborate with diverse professionals and stakeholders.
• A commitment to safeguarding and adherence to information governance processes.
• A drive for continuous learning and professional growth, including supporting the development of colleagues.

What We OfferAt Change Grow Live, we believe in taking care of our team so they can focus on what they do best. We offer:

• 25 days holiday (+ bank holidays), increasing with length of service (capped at 30 days).
• A paid wellness hour each week, access to a wellness hub, and an Employee Assistance Programme.
• A contributory pension scheme.
• A range of benefits, including discounts on shopping, cinema, holidays, and more.
• A friendly and supportive team environment.
• Training and development opportunities to help you progress in your career.
• A refer-a-friend scheme with generous vouchers for successful referrals.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here:Skilled Worker visa: Overview - GOV.UK

Salary Range (pro rata if part time)

CGL points 20 to 23 (£26,296.03 - £28,557.79)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

8/11/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Mike Turner | [e-mail] post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.