Engagement Officer

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a passionate individual to enhance employee engagement and support operational management teams. This role emphasizes delivering improvement plans from People surveys and facilitating training sessions. You'll coach managers on engagement processes and contribute to collaborative policies within the organization. If you thrive in a diverse environment and are committed to fostering inclusivity, this opportunity is perfect for you. Join a company dedicated to making a positive impact in the workplace and beyond, where your contributions will be valued and celebrated.

Qualifications

• Experience in coaching operational managers on engagement processes.
• Understanding of employee relations processes.

Responsibilities

• Own the delivery of the MyVoice Action Plans.
• Support the roll out of Placemaker Pathway training.
• Maintain positive links with L&D team for training benefits.

Skills

Coaching

Communication Skills

People Engagement

Understanding of People Processes

Positive Attitude

Education

Qualified ISS Train the Trainer

Tools

ISS Engagement Tools

L&D Strategy

Job description

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This role will support engagement across the entire account, supporting the operational management teams with the delivery of improvement and action plans resulting from People surveys.

Providing in-role coaching and guidance to the operational managers regarding people and engagement processes and supporting with rolling out and embedding Placemaker Pathway training. Representing ISS on the One Team Forum.

Key Responsibilities

1. Own the delivery of the MyVoice Action Plans, and ensure Operational managers are regularly revisiting and updating their teams on progress against these plans
2. Be a key contributor to the One Team Forum; helping to shape collaborative policies for all employees across all organisation on the BT account
3. Support the roll out of, and deliver some of the sessions for, Placemaker Pathway, revisiting as necessary to ensure understanding and adherence to the principles
4. Support Operational managers through in-role coaching with people and engagement issues, including some support around ER cases where necessary
5. Maintain positive links with ISS L&D team and P&C to ensure maximum benefit is gained in the account through training and development programmes

Professional and Personal Competencies/Qualifications

• Radiate positive attitude, facilitating psychological safety and building space where everyone feels welcome
• Create the One ISS community in which differences are embraced and valued
• Qualified ISS Train the Trainer
• Excellent written and verbal communication skills
• Experience of ISS engagement tools, L&D strategy
• Understanding of people processes, including ER

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.