Engagement Manager (PM) - UK

Sercante; London; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading consulting firm is seeking an Engagement Manager (PM) to oversee Salesforce implementation projects. This remote position requires exceptional project management skills and the ability to manage client communications effectively. Ideal candidates will have a strong background in Salesforce and proven leadership abilities, thriving in a flexible environment focused on delivering high-quality results.

Qualifications

• 3+ years of Project Management experience in a Salesforce consulting environment.
• Hands-on knowledge of Salesforce with relevant certifications.
• Strong organizational skills, detail-oriented and deadline-driven.

Responsibilities

• Own the full lifecycle of Salesforce implementation projects.
• Serve as the primary point of contact for clients.
• Lead cross-functional project teams across disciplines.

Skills

Project Management

Client Relationship Management

Analytical Skills

Problem Solving

Organizational Skills

Education

Salesforce Certifications

Tools

Salesforce

Job description

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About the Gig:

What does an Engagement Manager Do?

As an Engagement Manager at Sercante, you'll serve as a specialized Project Manager leading Salesforce implementation projects. You'll drive project success throughout the lifecycle from discovery through close, acting as the strategic and operational lead for our clients. This is a client-facing role that blends project management expertise with technical fluency in Salesforce products.

A Day-in-the-Life:

• Own the full lifecycle of Salesforce implementation projects, from kick-off through go-live and wrap-up
• Serve as the primary point of contact for clients, managing communications, expectations, and escalations
• Navigate complex client orgs with ease
• Lead cross-functional project teams across disciplines including strategy, development, and quality assurance
• Build and manage detailed project plans, timelines, and resource allocations using waterfall and agile methodologies
• Monitor budgets, track scope, and ensure accurate and timely delivery of work
• Facilitate project status meetings and provide ongoing updates to clients and internal stakeholders
• Capture business requirements, then translate into actionable project tasks and deliverables
• Proactively identify risks and develop mitigation plans to keep projects on track
• Ensure adherence to Sercante's project delivery methodology and contribute to continuous improvement
• Collaborate with account leads to support renewals and uncover future project opportunities
• Demonstrate thought leadership and drive innovation within the team, fostering a culture of continuous improvement and forward-thinking project delivery
  
  

A Successful Engagement Manager will:

• Bring 3+ years of Project Management experience in a Salesforce consulting environment
• Demonstrate hands-on knowledge of Salesforce with relevant certifications strongly preferred
• Be highly organized, detail-oriented, and deadline-driven with an "extreme ownership" mentality
• Excel in client relationship management, with strong active listening, communication, and change management skills
• Navigate ambiguity with confidence, translating complexity into actionable plans
• Influence and guide stakeholders toward aligned decisions and shared outcomes
• Apply strong analytical and problem-solving skills to proactively address client challenges
• Successfully lead multiple concurrent projects of varying size and complexity
• Have experience managing enterprise or multi-cloud Salesforce projects with multiple workstreams
• Act as a trusted advisor to clients, providing insight and strategic direction throughout the project that drives long-term success
• Continuously learn and level up their Salesforce expertise, seeking out new certifications and product knowledge
• Have an impact felt across the team, as a thought leader and mentor for other team members
  
  

Cure Values:

At Sercante, we value passion, self-motivation, and a collaborative spirit. Our ideal team member is curious, detail-oriented, and committed to continuous learning. They excel in remote environments and are proactive problem-solvers.

Key Qualities:

• Lifelong learner with a passion for diving deep into details
• Self-driven and thrives in dynamic, ambiguous situations
• Organized and deadline-oriented with a strong sense of ownership
• Effective delegator who empowers team members
• Resourceful and able to find solutions through research
• Curious and adaptable to new challenges and opportunities
• Embraces remote work and aligns with our core values
• Thoughtful communicator who clarifies client needs before proceeding
• Continuously develops skills in Salesforce, marketing strategy, and consulting

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Business Consulting and Services

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