Engagement Manager – EMEA (Retail Technology / Oracle Xstore)

SkillNet Inc; United Kingdom; On-site; GBP 90,000 - 130,000; Full time

Job summary

SkillNet Solutions is seeking an Engagement Manager to lead a portfolio of retail technology engagements across the UK/EMEA, owning client relationships and delivery oversight.

You'll chair steering committees, manage scope and financials, coordinate cross-functional teams (PMs, BAs, architects, developers) and ensure programs meet milestones, budgets, and quality standards while navigating a matrix organization.

Qualifications

• 9+ years of experience in IT consulting, professional services, or systems integration.
• Hands-on experience with Oracle RetailXstore or a comparable retail POS platform.
• Experience owning client relationships and running steering committees or equivalent executive governance forums.
• Experience managing engagement financials — budget, margin, and utilization — and reporting on program KPIs.
• Track record developing SOWs, CRs, and project plans, and negotiating scope, deliverables, and terms with clients.
• Experience coordinating onshore-offshore, multi-vendor delivery teams across time zones.
• Comfortable operating across waterfall, agile, and hybrid delivery methodologies.
• Strong executive presence and communication skills, with the ability to manage senior stakeholders.
• Based in the UK and able to travel to client sites across the UK/EMEA as needed.

Responsibilities

• Serve as the primary client-facing owner for assigned EMEA retail accounts.
• Lead client steering committees and executive status reviews, preparing pre-reads and tracking actions.
• Manage the full engagement lifecycle for Oracle RetailXstore programs including upgrades and cutover planning.
• Own engagement financials: track budget, margin, and consultant utilization against targets.
• Develop and negotiate Statements of Work (SOWs) and Change Requests (CRs).
• Coordinate resourcing across onshore and offshore, multi-vendor teams.
• Manage risks, issues, and escalations with project leadership.
• Identify opportunities to expand SkillNet's footprint within existing accounts.
• Provide regular reporting to leadership on account health and delivery status.

Skills

Client relationship management

Executive governance

Stakeholder communication

Delivery leadership

Strategic thinking

Education

Degree in Information Technology, Business, Engineering, or related field

Tools

Oracle RetailXstore

Job description

Location: United Kingdom – Hybrid (home office plus regular client-site and SkillNet office days)

Employment Type: Permanent, full-time

Reports To: VP -Client Engagement

Team: Strategic Consulting – EMEA Engagement Management group

Travel: Domestic UK/EMEA client travel asrequired; occasional international travel

About SkillNet Solutions

SkillNet Solutions is a global technology consulting firm delivering eCommerce, order management, point-of-sale, and digital commerce implementations for retail and consumer brands. Our Client Engagement division partners with clients frominitialdiscovery through go-live and beyond, blending onshore and offshore delivery talent to execute complex, multi-workstream retail technology programs.

The Role

We'relooking for an Engagement Manager to join our EMEA team and own the client relationship and delivery oversight for a portfolio of retail technology engagements, with particular emphasis on Oracle RetailXstorepoint-of-sale implementations, upgrades, and cutover programs. You'llsit at the intersection of client leadership, project delivery, and SkillNet's commercial goals — running steering committees, managing scope and financials, and keeping cross-functional teams (PMs, BAs, architects, developers, onshore and offshore) aligned and accountable.

You'lljoin a peer group of Engagement Managers reporting directly to the VP of Client Engagement, working alongside Strategic Consulting and Global Presales colleagues across SkillNet's matrix organization.

What You'll Do

• Serve as the primary client-facing owner for assigned EMEA retail accounts, building and nurturing trusted relationships with client sponsors and stakeholders.
• Lead client steering committees and executive status reviews, preparing pre-reads, tracking actions, and driving decisions to closure.
• Manage the full engagement lifecycle for Oracle RetailXstorepoint-of-sale programs — including version upgrades, new-store rollouts, and cutover/go-live planning — in partnership with Project Managers and technical leads.
• Own engagement financials: track budget, margin, and consultantutilizationagainst targets, and course-correct when indicators signal risk.
• Develop and negotiate Statements of Work (SOWs) and Change Requests (CRs), coordinating estimates and scope with delivery and offshore leadership.
• Coordinate resourcing and hard-booking requests across onshore and offshore, multi-vendor delivery teams, ensuring the right skills are in place at the right time.
• Manage risks, issues, and escalations throughout delivery,maintainingRAIDlogsand driving mitigation with project leadership.
• Identifyopportunities to expand SkillNet's footprint within existing accounts, working closely with sales and presales colleagues.
• Ensure engagements follow SkillNet delivery standards, templates, and governance processes across waterfall, agile, and hybrid delivery models.
• Provide regular reporting to SkillNet leadership on account health, financials, and delivery status.

What You'll Bring

• 9+ years of experience in IT consulting, professional services, or systems integration, with meaningful exposure to eCommerce or retail technology programs.
• Hands-on experience with Oracle RetailXstoreor a comparable retail point-of-sale / store commerce platform strongly preferred; familiarity with order management, ERP, or pricing/inventory systems is a plus.
• Demonstrated experience owning client relationships and running steering committees or equivalent executive governance forums.
• Experience managing engagement financials — budget, margin, andutilization— and reporting on program KPIs.
• Track recorddeveloping SOWs, CRs, and project plans, and negotiating scope, deliverables, and terms with clients.
• Experience coordinating onshore-offshore, multi-vendor delivery teams across time zones.
• Comfortable operating across waterfall, agile, and hybrid delivery methodologies.
• Strong executive presence and communication skills, with the ability to manage senior stakeholders and navigate ambiguity.
• Based in the UK and able to travel to client sites across the UK/EMEA as needed.

Nice to Have

• Prior experience onXstoreupgrade or cutover/go-live programs specifically (e.g., version upgrades, big-bang go-lives).
• Familiarity with adjacent Oracle Retail modules (ORCE, RMS) or other retail commerce platforms.
• PMP, PRINCE2, or equivalent project/program management certification.
• Experience working within a matrixed consulting organization spanning Client Management, Strategic Consulting, and Presales functions.

Education

• Degree in Information Technology, Business, Engineering, ora relatedfield; equivalent experience will be considered.