Engagement Manager, AI Adoption Product

Multiverse; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A pioneering tech company in London seeks a Founding Engagement Manager to lead the adoption of their new AI Adoption Platform. This role involves defining customer needs, managing engagements, and optimizing product use to maximize impact in a high-growth environment. Ideal candidates will have extensive experience in customer-facing roles within tech and a strong record of engaging with executive audiences.

Qualifications

• 6+ years of experience in customer-facing roles, ideally in tech.
• Experience in launching products in a high-growth environment.
• Proven ability to engage with C-level executives.

Responsibilities

• Define business needs and value opportunities for customers.
• Manage day-to-day client relationships during product delivery.
• Report on product usage metrics and business impact.

Skills

Customer obsession

Presentation and communication skills

Problem-solving skills

Metrics and analytics

Job description

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn.

But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

About the Opportunity

Having built a thriving apprenticeship & upskilling business, we are now doubling down on our AI strategy with the launch of a groundbreaking AI Adoption Platform. This new venture operates as a 'startup' within the Multiverse, leveraging our established customer base, intellectual property, and experienced team. Our MVP has already demonstrated 7x adoption results in initial pilots by delivering personalised, role- and tool-specific AI use cases and upskilling at scale, enhanced by social features and measurable ROI. We are building a dedicated team to rapidly develop and scale this platform, and we're looking for a pioneering individual to drive its market success from the ground up.

This is a rare opportunity to:

• Develop a category-defining product with proven initial traction into a greenfield UK market
• Solve a massive enterprise pain point that affects every major global company
• Build something from scratch while leveraging proven playbooks and IP
• Shape the future of work in the AI era.

About the Role

We are seeking a Founding Engagement Manager to play a pivotal role in the successful pre-sales deployment, adoption, and value realisation of our new AI Adoption Platform. Reporting directly to the VP, AI Adoption Product, you will be instrumental in shaping how our enterprise customers utilise and maximise the impact of AI tools within their organisations.

The ideal candidate will have experience as a customer-centric Solutions Architect, Engagement Manager or Customer Success Manager for an early-stage product.

You will be confident in front of senior enterprise stakeholders, but not afraid to roll their sleeves up and deliver practical work with limited guidance. Success will be measured by platform adoption, customer satisfaction and measurable business outcomes. You will work in close collaboration with our Product, Engineering, Learning and Sales teams to deliver an exceptional customer experience.

Key Responsibilities:

1. Pre-sale product definition: Work with customers pre-sale to define their business needs and value opportunity, working with Multiverse's Content and Engineering teams to build the product solution that fits.
2. Operationalise and manage engagements: Lead on operationalising the adoption product launch and managing the day-to-day client relationship throughout delivery.
3. Optimise product adoption and impact: Study and report on product usage metrics, identify and solve any challenges to maximise uptake and impact. Measure and report on business impact of the product including resulting AI adoption, how it ties to business strategy and quantitative / qualitative ROI metrics.
4. Act as the Voice of the Customer: Be a critical conduit for customer feedback as the product is built by gathering insights, identifying recurring themes, and relaying them to internal Product and Engineering teams to inform continuous product evolution and roadmap planning.
5. Pioneer and Scale: Contribute to establishing the foundational processes and methodologies for the Engagement Management function within this new platform, setting the stage for future scaling.

What you'll bring:

Required Experience

• 6+ years demonstrated experience leading implementations of software solutions as a Solutions Architect, Engagement Manager, Customer Success Manager or similar.
• Experience in an early-stage high-growth environment, playing a key role in launching new products or entering new markets.
• Strong track record of engaging C-level technical audiences within complex global organisations, with a clear ability to drive and articulate measurable business outcomes.

Preferred Experience

• Experience in workforce transformation or workforce technology
• Strong understanding of AI landscape and enterprise adoption challenges

Skills & Attributes

• You are customer obsessed, with a deep empathy for customer challenges and outcomes.
• Exceptional presentation and communication skills, with a proven ability to articulate complex business concepts clearly and persuasively to executives. You are data-driven and comfortable with metrics, analytics, and ROI-focused selling.
• You operate with high energy, possess strong problem-solving skills, are adept at frequent context switching, effectively manage multiple concurrent projects with expansive ownership, and can ruthlessly prioritise to achieve impact.
• A humble attitude, a genuine eagerness to help others, and a proactive desire to acquire new knowledge to ensure both your team and our customers succeed. You are excited by the prospect of building something from scratch.