Engagement Manager

Head Resourcing; Scotland; Remote; GBP 70,000 - 81,000; Full time

Job summary

A growing ServiceNow partner is seeking an experienced Engagement Manager/Project Manager to lead IT and HR projects. This fully remote role offers a competitive salary of up to £70,000 plus bonuses and requires occasional travel to client sites. The ideal candidate will have 5 to 7 years of project management experience and a background in implementing ServiceNow. Diversity is valued and celebrated in the workplace.

Qualifications

• 5 - 7 years' experience in project management.
• Previous experience implementing ServiceNow.
• Experience managing HR projects is desirable.

Responsibilities

• Define project scope, objectives, and deliverables.
• Assign roles and responsibilities to team members.
• Lead project meetings and monitor progress.
• Identify and manage project risks and issues.
• Ensure project deliverables meet quality standards.
• Provide regular project status updates to stakeholders.
• Manage stakeholder engagement and expectations.
• Oversee transition to operational teams.

Skills

Project management

Stakeholder management

Risk management

ServiceNow implementation

Job description

Overview

Head Resourcing are partnered with a growing ServiceNow partner who are looking to recruit an experienced Engagement Manager/Project Manager to take the lead on the delivery of IT and HR projects.

These are fully remote roles (must be UK based) offering up to £70,000 + bonus and other fantastic benefits. An openness to travel is key as there is an expectation to visit clients on occasion.

As an Engagement Manager/Project Manager you will play a crucial role in ensuring the successful implementation and management of the ServiceNow projects they deliver to their clients.

Responsibilities

• Project Planning and Initiation: Define project scope, objectives, and deliverables. Identify project stakeholders and gather requirements. Develop detailed project plans, including timelines, budgets, and resource allocation.
• Team Management: Assign roles and responsibilities to team members. Monitor team performance and provide necessary training. Facilitate effective communication and collaboration within the team.
• Project Execution and Monitoring: Lead project meetings and status calls. Coordinate project activities and manage stakeholder expectations. Track project progress and ensure adherence to timelines and budgets.
• Risk, Issues and Change Requests: Identify and manage project risks and issues. Document and manage change requests according to defined processes.
• Quality Assurance: Ensure project deliverables meet quality standards. Conduct regular reviews and audits of project activities. Implement corrective actions as needed.
• Reporting and Documentation: Provide regular project status updates to stakeholders. Document project outcomes and lessons learned. Maintain project management software tools and ensure timely updates.
• Stakeholder Management: Manage stakeholder expectations and communication. Ensure alignment of project objectives with business goals. Facilitate stakeholder engagement and buy-in.
• Transition to Operations: Oversee the transition of completed projects to operational teams. Ensure smooth handover and support for ongoing maintenance.

Experience and Skills

• 5 - 7 years' experience in project management
• Previous experience implementing ServiceNow
• Desirable but not essential is project managing risk and / or HR projects.

How to apply

Please apply with an up-to-date CV or reach out for more information.

*Please note, this organisation doesn't not offer sponsorship and only candidates currently based in the UK will be considered*

Diversity and Inclusion

Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us includes but is not limited to educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race, and ethnicity. We welcome enquiries and applications from everyone and will be happy to discuss any workplace adjustments you need to be at your best during the recruitment process.