Engagement Lead, Software Delivery & Client Partnerships

Digiterre; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Digiterre is seeking an Engagement Manager to lead client relationships and support our software engineering consultants across a range of projects. The role emphasizes adaptability, proactive problem solving, and the ability to switch contexts with ease.

Experience in banking or energy trading is desirable but not required; upskilling in software engineering is available. The candidate will build long-term relationships with stakeholders, including alumni, and ensure successful project outcomes.

Qualifications

• Experience in leading client relationships across multiple projects.
• Ability to balance professionalism with empathy and approachability.
• Willingness to upskill in software engineering concepts.

Responsibilities

• Schedule and facilitate 1:1s with software engineering consultants, Delivery Managers (DMs), and client project managers.
• Create and maintain engagement plans for projects, including onboarding, offboarding, and renewals.
• Keep detailed notes to ensure consistent, effective communication.
• Anticipate resourcing needs and manage team allocations accordingly.
• Identify and elevate risks/issues; maintain an up-to-date RAID log.
• Uphold contractual obligations while encouraging professional behaviour and high performance.
• Provide feedback, coaching, and guidance to consultants and clients.
• Be a reliable point of contact for all stakeholders, maintaining long-term relationships.

Skills

Stakeholder management

Communication

Relationship building

Negotiation

Multitasking

Empathy

Coaching

Job description

Digiterre is seeking an Engagement Manager to lead client relationships and support our software engineering consultants across a range of projects. The role emphasizes adaptability, proactive problem solving, and the ability to switch contexts with ease.

Experience in banking or energy trading is desirable but not required; upskilling in software engineering is available. The candidate will build long-term relationships with stakeholders, including alumni, and ensure successful project outcomes.