Engagement Director

AND Digital Limited; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Share scheme

Flexi-fund to use on benefits

Hybrid working

Training & development budget

Job summary

AND Digital is seeking an Engagement Director to lead large-scale, complex client engagements from end to end. You will ensure successful delivery, manage client relationships, handle commercials, and build high-performing teams while shaping our solutions and practice.

You will own engagement financials, mitigate risks, report KPIs, and drive continuous improvement across delivery and client satisfaction. A blended working model is offered.

Qualifications

• Strong leadership and influencing skills (without relying on authority).
• Excellent communication – able to simplify complex topics for all audiences.
• Proven problem-solving and decision-making under pressure.
• High level of planning, organisation, and resource coordination.

Responsibilities

• Lead end-to-end delivery of client engagements.
• Ensure delivery milestones, quality, and outcomes are met.
• Identify and manage risks and issues.
• Track and report engagement KPIs regularly.
• Build and maintain strong client relationships.
• Own engagement financials: revenue, margin, invoicing, collections.
• Lead, mentor, and motivate delivery teams.
• Drive a culture of accountability and continuous improvement.

Skills

Leadership

Communication

Problem-solving

Planning & Organisation

Financial Acumen

Team Mentoring

Adaptability

Continuous Learning

Job description

Who We Are:

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them.

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014.

Join us - and help us fulfil our mission to close the world’s digital skills gap.

We’re looking for an experienced Engagement Director to lead large-scale, complex client engagements from end to end. You’ll be responsible for ensuring successful delivery, maintaining strong client relationships, managing commercials, and building high-performing teams, all while contributing to the evolution of our solutions and practice.

What you’ll bring to the table:

Engagement Leadership

• Lead end-to-end delivery of client engagements
• Ensure delivery milestones, quality, and expected outcomes are met
• Identify and manage critical risks and issues
• Track and report engagement KPIs regularly
  

Client Oversight

• Build and maintain strong relationships with key client stakeholders
• Manage client expectations and resolve client-side issues
• Act as the main escalation point for delivery concerns
  

Commercial Management & Account Development

• Own all engagement financials: revenue, margin, invoicing, collections
• Prevent revenue leakage and manage scope changes
• Identify and support account growth opportunities
  

Team Leadership & Management

• Lead, mentor, and motivate delivery teams
• Ensure the right resourcing and skills mix for delivery
• Drive a culture of accountability, high performance, and continuous improvement
  

Practice Development

• Provide feedback on solutions to improve our overall propositions
• Share methods, assets, and accelerators to enhance our reusable IP
• Skills & Experience
• Strong leadership and influencing skills (without relying on authority)
• Excellent communication – able to simplify complex topics for all audiences
• Proven problem-solving and decision-making under pressure
• High level of planning, organisation, and resource coordination
• Solid financial acumen in managing engagement budgets and margins
• Adaptability and a commitment to continuous learning

Why join AND Digital?

We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we’ll provide:

• Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
• A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
• A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
• An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
• Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members.
• A safe environment for you to be yourself and challenge yourself.
  

Benefits

• 25 days holiday allowance + bank holidays
• Share scheme
• A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
• PLUS many more

For a full list of benefits - click here

Equal Opportunities Statement

At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.

We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.