Engagement Lead, Innovation Center

Leadout Capital; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Leadout Capital in the United Kingdom is seeking a Coordinator for the Salesforce Innovation Centre (SIC). You will help shape the customer experience by understanding client objectives and AE goals for each SIC Engagement, ensuring smooth planning and execution.

You will work with Strategists and AEs, manage meeting logistics, coordinate on-site services, collect feedback, and help drive program growth using Salesforce dashboards and metrics.

Qualifications

• 3+ years of functional experience in sales meetings or executive briefings
• Ideal candidate has customer-facing experience and/or event management experience
• English fluent
• Familiarity with the Salesforce application, dashboards and reporting skills is a key differentiator
• Strong logistical skills and the ability to work with executive and sales management, and other Salesforce organizations and stakeholders to ensure the success of the SIC Engagement

Responsibilities

• Create and shape the customer experience by gaining an understanding of the customers' business objectives and AE goals for the SIC Engagement to deliver exceptional customer experiences
• Partnering with Strategists on your team to ensure the success criteria of each customer engagement is met, with a series of planning calls, asynchronous collaboration, and individual preparation
• Clearly articulate the above objectives in meetings, speaker invitations and stakeholder inquiries
• Manage all meeting logistics - including SIC experiences, room and speaker calendar scheduling, catering coordination, room readiness - to deliver engagement execution excellence
• Manage an ecosystem of on-site logistics (such as office management, IT, porters, workplace services/real estate team, etc.)
• Prepare, collect, and understand SIC Engagement surveys to gauge real-time feedback and improve the program
• Support and lead programs and projects across the SIC teams driving continual growth of the SIC program
• Leverage Salesforce tools and dashboards to capture, measure and share our key metrics and KPIs

Skills

Sales meetings

Executive briefings

Customer experience

Event coordination

Vendor management

Tools

Salesforce

Dashboards

Job description

Leadout Capital in the United Kingdom is seeking a Coordinator for the Salesforce Innovation Centre (SIC). You will help shape the customer experience by understanding client objectives and AE goals for each SIC Engagement, ensuring smooth planning and execution.

You will work with Strategists and AEs, manage meeting logistics, coordinate on-site services, collect feedback, and help drive program growth using Salesforce dashboards and metrics.