Engagement Director, Utilities & Data Science - HYBRID

E Source; Birmingham; Remote; GBP 96,000 - 127,000; Full time

Job summary

A consulting and data science firm is seeking an Engagement Director to manage client relationships and data science projects. The role involves collaboration with technical leads and the development of tailored plans to ensure customer satisfaction. Candidates should have at least five years of customer-facing experience and a strong focus on communication. This remote role requires occasional travel to Birmingham, AL.

Benefits

Competitive benefits including medical, dental, and vision

Flexible time off and schedules

401(k) with 3% employer match

Paid parental leave

Qualifications

• Minimum five years’ experience in customer-facing roles.
• Minimum three years’ experience in leadership roles.
• Proven ability to build strong client relationships.

Responsibilities

• Manage client relationships and ensure project success.
• Develop customized plans for enhancing customer satisfaction.
• Collaborate with technical leads for on-time project delivery.

Skills

Excellent communication and interpersonal skills

Consultative selling

Project management

Technical and analytical skills

Relationship-building skills

Education

Bachelor’s degree in business, technical, or related fields

Job description

Engagement Director, Data Science - REMOTE

Do you have an executive presence, a keen ability to facilitate the development of transformative ideas, and a passion for driving execution? Do you find satisfaction in building long-term, valuable relationships with clients? Then we’d love to talk to you! High-energy individuals with a healthy level of grit who enjoy communicating the business value of solutions will thrive and progress in our organization.

ESource is a solutions-based consulting, research, advisory, and data science firm that has been a change agent in the utility industry for over 30 years.

We’re building a world-class client success organization. In this role, you’ll be involved in building client relationships and managing a portfolio of data science engagements.

The engagement director works closely with the director of client success and technical delivery leads to manage client relationships, ensure the overall success of data science projects, and drive retention, new revenue, and customer satisfaction.

About ESource

ESource combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO, with teams across the US and Canada. Learn more at;

How you'll help:

• Build credibility by developing deep knowledge of clients’ strategic needs and aligning those needs with data science analytics opportunities, solutions within ESource Data Science, and industry best practices.
• Create persuasive presentations and content to showcase project impacts, establish expertise, and support stakeholder engagement.
• Translate complex topics clearly and consistently for clients and internal teams to ensure smooth project progression.
• Collaborate with technical project leads to ensure on-time delivery, monitor project hours, and manage project margins.
• Use strategic thinking to anticipate project needs and influence outcomes to ensure client success.
• Develop customized plans to communicate value, enhance customer satisfaction, and encourage renewals and advocacy.
• Support the development of industry-leading data science offerings by incorporating client feedback and connecting needs with company capabilities.
• Develop strategies to expand influence within current clients and promote our services effectively.
• Scope new projects with existing clients and assist in proposal development to drive revenue growth.

What will make you a great fit:

• Excellent communication and interpersonal skills (written, verbal, nonverbal)
• Ability to create compelling content and simplify complex topics
• Obsession with delivering exceptional customer experiences
• Strong sense of urgency and goal orientation
• Grit, initiative, and patience to guide clients through their journey
• Relationship-building skills and a collaborative temperament
• Tenacity, drive, and internal motivation
• Consultative selling and project management experience
• Technical and analytical skills
• Ability to work effectively in a virtual environment
• Minimum five years’ experience in customer-facing roles
• Minimum three years’ experience in leadership roles
• Proven ability to build strong client relationships
• Experience with project implementation and management methodologies like Agile or Waterfall
• Bachelor’s degree in business, technical, or related fields
• Experience with utility grids or highly regulated industries is preferred

Preferred qualifications:

• MBA or equivalent post-baccalaureate experience
• Management consulting background
• Experience in data science, analytics, or related technical fields

What you can expect:

Competitive benefits including medical, dental, vision, life insurance, disability plans, and flexible spending accounts.

A flexible time off program, flexible schedules, remote work options, and paid parental leave.

401(k)/RRSP with a 3% employer match.

The salary range for this position is $130,000 to $170,000 + annual bonus, adjusted based on experience.

This role is remote but requires travel to Birmingham, AL, at least 10 days per month.