Engagement Consultant

Portfolio Group; Manchester; On-site; GBP 23,000 - 37,000; Full time

Job summary

A leading company in Manchester is seeking a proactive Retentions Manager. This role involves developing strategies to enhance customer retention, engaging directly with customers to improve satisfaction, and collaborating across departments. Join a dynamic team dedicated to continuous improvement and customer loyalty, with a competitive salary and opportunities for growth.

Benefits

Opportunity for career progression

Comprehensive training and professional development

Generous holiday allowance

Supportive team environment

Qualifications

• Proven experience in a customer retention or account management role.
• Strong analytical skills with the ability to interpret customer data.
• Proactive problem-solving skills and a customer-focused mindset.

Responsibilities

• Develop and execute retention strategies to reduce customer churn.
• Work closely with sales and customer service teams.
• Monitor and report on retention metrics and performance.

Skills

Analytical skills

Communication

Interpersonal skills

Problem solving

Customer relationship management

Education

Experience in customer retention or account management

Tools

CRM software

Job description

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About Us: We are a leading and innovative company based in Manchester, committed to providing exceptional services to our valued customers. Our team is dedicated to maintaining the highest standards of customer satisfaction and retention. We pride ourselves on our dynamic work environment and our culture of continuous improvement and excellence.

Job Description: We are seeking a proactive and results-driven Retentions Manager to join our dedicated team. In this crucial role, you will be responsible for developing and implementing strategies to retain our existing customers, ensuring their continued satisfaction and loyalty. You will work closely with various departments to identify and address customer needs, resolve issues, and enhance overall customer experience.

Key Responsibilities:

* Develop and execute retention strategies to reduce customer churn and increase loyalty.
* Book Appointment for Field based BDM’S
* Work closely with the sales and customer service teams to address and resolve customer concerns.
* Implement and manage retention campaigns, promotions, and initiatives.
* Monitor and report on retention metrics and performance, providing actionable insights.
* Train and support team members in effective retention techniques and customer relationship management.
* Engage with customers directly to understand their needs and provide tailored solutions.
* Continuously improve retention processes and customer touchpoints.

Qualifications:

* Proven experience in a customer retention or account management role.
* Strong analytical skills with the ability to interpret customer data and trends.
* Excellent communication and interpersonal skills.
* Ability to build and maintain strong customer relationships.
* Proactive problem-solving skills and a customer-focused mindset.
* Ability to work collaboratively across departments.
* Experience with CRM software and other customer management tools.

* Competitive base salary of £23,000 with an OTE of £37,000.
* Opportunity to work in a supportive and dynamic team environment.
* Comprehensive training and ongoing professional development.
* Clear path for career progression and growth within the company.
* Generous holiday allowance and additional company benefits.