Engagement Coach

Wiltshire College & University Centre; Trowbridge; On-site; GBP 22,000 - 23,000; Full time

Job summary

Wiltshire College & University Centre seeks an Engagement Coach dedicated to enhancing student engagement and success. This role involves personalized interventions, developing action plans, and supporting learners with diverse needs, focusing on student retention and progression. Ideal candidates will possess empathy, organizational skills, and relevant qualifications, making a positive impact on students' academic journeys.

Benefits

30 days annual leave plus bank holidays

Automatic enrolment into the Local Government Pension Scheme

Employee Assistance Programme (EAP)

Retailer discounts

Free onsite car parking

Qualifications

• Literacy and numeracy qualifications at Level 2 (GCSE A–C or equivalent).
• A relevant Level 3 qualification (or willingness to work towards one).
• Experience supporting individuals to meet goals and overcome barriers.

Responsibilities

• 1:1 and group interventions to foster student success.
• Developing action plans in collaboration with students.
• Building relationships with teachers and colleagues for student support.

Skills

Empathy

Organization

Collaboration

Flexibility

IT skills

Education

Level 2 qualifications in literacy and numeracy

Level 3 qualification or willingness to work towards

Tools

Knowledge of the SEND Code of Practice

Experience supporting learners with SEND

Job description

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Salary: £22,353 rising to £22,821 per annum (Full time equivalent £24,331 - £24,841 per annum) (Professional Services Grade 4 & 4a)

Job Type: Permanent, Full Time 37 hours per week, Term time only 36 +4 weeks per year

Closing Date: Friday 18th July 2025

Wiltshire College & University Centre have an exciting opportunity for an Engagement Coach to join our team.

About Us:

Wiltshire College & University Centre plays a vital role in Wiltshire’s economy, inspiring people to develop the skills they need to achieve. Our four main campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond.

Our campuses deliver a diversity of facilities from the country estate and farm of our Lackham campus to new hi-tech digital and state of the art facilities at our Trowbridge, Salisbury and Chippenham sites. We have invested £65 million in our estate over the past 10 years. Our turnover is £45 million per annum and growing, we employ some 650 staff, and support around 11,500 students.

Engagement Coach – The Role:

As an Engagement Coach, you will work closely with curriculum teams to support students who are struggling to engage with their studies. Through personalised 1:1 interventions, small group sessions, and collaborative planning, you will help learners re-engage, build confidence, and achieve their academic goals.

You will play a key role in identifying challenges, developing action plans, and supporting students with a wide range of needs—including those with learning difficulties, mental health challenges, or behavioural barriers. Your work will directly impact student retention, wellbeing, and progression.

Engagement Coach – Key Responsibilities:

Your responsibilities will include:

• 1:1 and group interventions: Working closely with students to address challenges and create personalised strategies to foster engagement and success.
• Developing action plans: Collaborating with students to overcome barriers to learning and achieve academic goals.
• Building relationships: Partnering with colleagues, teachers, and managers to create a supportive college environment for disengaged learners.
• Driving progress: Facilitating effective interventions to ensure students thrive academically and socially within the college community.

Engagement Coach About – You:

We are seeking someone who is:

• Empathetic and student-centred, with a strong understanding of learning support and engagement strategies.
• Organised and proactive, able to manage a varied caseload and maintain accurate records.
• Collaborative, working effectively with curriculum teams, families, and external partners.
• Flexible and resilient, ready to adapt to changing needs and support students across multiple campuses.
  
• Literacy and numeracy qualifications at Level 2 (GCSE A–C or equivalent).
• A relevant Level 3 qualification (or willingness to work towards one).
• Experience supporting individuals to meet goals and overcome barriers.
• Strong IT skills and a commitment to safeguarding and equality.
  
• A teaching, caring, or coaching qualification.
• Experience supporting learners with SEND, including wheelchair users or those requiring personal care.
• Knowledge of the SEND Code of Practice and 0–25 legislation.

If you are ready to make a positive impact on young people’s lives and help them overcome barriers to achievement, we would love to hear from you.

• 30 days, pro rata annual leave for Professional Service Staff, plus bank holidays and additional closure days over the Christmas period
• Automatic enrolment into the Local Government Pension Scheme
• Access to our Employee Assistance Programme (EAP)
• Discounts with a wide variety of retailers
• Free onsite car parking.

Engagement Coach -– Application Process:

Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in ‘Keeping Children Safe in Education’. This involves conducting enhanced DBS checks, including checks against the children’s barred list, and other employment verifications, including an online presence review for shortlisted candidates.

We embrace diversity, recognising the valuable perspectives, ideas, knowledge, and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment.

As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities.

To submit your application for this exciting Engagement Coach opportunity, please click ‘Apply’ now.

Applications for this role close on the 18th July 2025.

PLEASE NOTE:

Your Application Form will be shortlisted against how your skills, qualifications and experience match the Essential and Desirable points on the Person Specification for this role, located at the bottom of this page as a downloadable document.

Vacancies may close early if sufficient applications have been received; therefore, we would encourage you to submit your application as soon as possible.