AI Specialist

Capital on Tap; Greater London; Hybride; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Private Healthcare including dental

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

Octopus EV Salary Sacrifice Scheme

28 days holiday

Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Dog Friendly Offices

Free drinks and snacks

Résumé du poste

Capital on Tap, a London-based fintech, seeks a hands-on AI/Product Ops lead to close the gap between AI potential and daily usage. You will embed with teams, ship automations and MCPs, train teams to sustain workloads, and continuously improve the AI playbook.

You will partner with stakeholders, drive production-grade workflows that connect LLMs with internal systems, and measure weekly active users and impact across teams.

Qualifications

• Proven hands-on experience deploying Claude, Cursor, n8n or Zapier in a real business context.
• Technical fluency with low-code/no-code tools, APIs, MCPs, and internal integrations.
• 2–5 years in product ops, operations, strategy, technical programme management, internal consulting, or similar hands-on role.

Responsabilités

• Analyse where AI can move the needle most; map processes end-to-end and prioritise workflows for AI impact.
• Build production-grade agentic workflows bridging LLMs, internal APIs, and case management tools with MCPs and plugins.
• Train users through hands-on sessions and create readable documentation; coach AI champions across teams.
• Roll out and measure impact with weekly active AI users; iterate until AI is integral to workflows.
• Maintain and evolve Capital on Tap's AI playbook with reusable patterns and templates.
• Collaborate with senior stakeholders to define next priorities and success metrics.

Connaissances

Hands-on AI tooling experience

Strong communicator

Ownership

Ambiguity tolerance

Prioritization

Outils

Claude

Cursor

n8n

Zapier

SQL

BI tooling

Description du poste

We're Capital on Tap

Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

London (Moorgate) | 3 Days in Office

The Role

Most companies talk about AI. We're building the infrastructure to make it stick. This role exists to close the gap between AI's potential and what our teams actually use every day.

You'll embed with a team, find the highest-impact opportunities, build the tools that solve them, and train the team to run them long after you've moved on. This isn't a research or strategy role. You'll be shipping automations, MCPs, plugins, agentic workflows, and the training that goes with them. You'll be measured on impact and weekly active users, not on launches or tools rolled out. If you'd rather be doing than advising, this is for you.

What You'll Be Doing

• Analyse where AI can move the needle most. Map a team's processes end-to-end before proposing a single tool, and prioritise the workflows where AI can take real cost, time, or rework off the table.
• Build the right stack for the problem - production-grade agentic workflows that bridge LLMs, internal APIs, and case management tools, plus MCPs, Claude skills and plugins, n8n automations, and integrations with internal systems. You build it, debug it in production, and iterate live with users sitting next to you.
• Train the people who'll use it. Run hands-on sessions, write documentation people actually read, and coach AI champions inside every team you work with so they're self-sufficient before you move on.
• Roll out and measure. Active automations running unsupervised matter more than trainings delivered or pilots launched. Track weekly active AI users and impact per team, intervene when usage drops, and keep iterating until AI is part of how the team works.
• Maintain Capital on Tap's AI playbook. Document repeatable patterns, package them as reusable skills and templates, and make every engagement start faster than the last.
• Partner with senior stakeholders to decide where to point next, and what good looks like before you start.

We're Looking For

• Deployed AI tools in environments where downtime, errors, or rework have real cost - not sandbox experimentation.
• Hands-on, proven experience with Claude, Cursor, n8n, Zapier, or similar in a real business context.
• Technical fluency across low-code/no-code tools, APIs, MCPs, and integrations; comfortable in SQL and familiar with BI tooling.
• 2-5 years in product ops, operations, strategy, technical programme management, internal consulting, or a similar hands-on role.
• Strong communicator. You can run a workshop that lands, write documentation people actually read, and translate jargon for any audience.
• Comfortable with ambiguity. You diagnose fast, prioritise ruthlessly, and ship a working v1 inside a week even when the team you're working with isn't yet sure what they want.
• High ownership. You figure out what needs doing and do it, without waiting to be told.

Diversity & Inclusion

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure.

• Private Healthcare including dental and opticians services through Vitality
• Worldwide travel insurance through Vitality
• Access to a reproductive and hormonal health platform via Hertility
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• Octopus EV Salary Sacrifice Scheme
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan6 free therapy sessions per year
• Dog Friendly Offices
• Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info

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