Energy Tenant Liaison Officer

STROUD DISTRICT COUNCIL; Stroud; On-site; GBP 26,000 - 34,000; Full time

Job summary

Stroud District Council is seeking a proactive Energy Tenant Liaison Officer to support domestic retrofit and planned works programmes across the Stroud district. You will ensure tenants are informed, supported, and engaged throughout the retrofit process to improve energy efficiency and living conditions.

The role involves collaboration with tenants, contractors, and council staff, with occasional home visits and events around the District.

Responsibilities

• Build and maintain positive relationships with tenants, providing clear and timely information about retrofit projects and energy efficiency queries.
• Serve as the liaison between tenants, contractors, and council staff, ensuring all parties are informed and any issues are promptly addressed.
• Assist in the planning and scheduling of retrofit works, ensuring minimal disruption to tenants.
• Provide support to tenants throughout the retrofit process, including answering queries, resolving complaints, and offering guidance.
• Track project progress and tenant feedback, reporting to management and suggesting improvements where necessary.
• Ensure all retrofit activities comply with relevant regulations and standards, including health and safety requirements.
• Act as a point of contact for tenant education around low carbon heating systems and energy saving practices.

Job description

We are seeking a proactive Energy Tenant Liaison Officer to support the delivery of our domestic retrofit and planned works programmes. This vital role ensures tenants are fully informed, supported, and engaged throughout our planned works process, helping to improve energy efficiency, reduce carbon emissions, and enhance living conditions. We are seeking applications from an enthusiastic, collaborative professional who can bring their professional experience, knowledge, and ambition to make a real difference at Stroud District Council. Stroud District Council is an aspiring authority based in the Cotswolds offering a special place to live and work. Sustainability is at the heart of our ambitions for our place, our communities, and our Council. We were the first carbon neutral Council, and we continue to push ourselves and our influence to achieve more for our residents, businesses, and workforce.

Key responsibilities

• Build and maintain positive relationships with tenants, providing clear and timely information about retrofit projects and energy efficiency queries.
• Serve as the liaison between tenants, contractors, and council staff, ensuring all parties are informed and any issues are promptly addressed.
• Assist in the planning and scheduling of retrofit works, ensuring minimal disruption to tenants.
• Provide support to tenants throughout the retrofit process, including answering queries, resolving complaints, and offering guidance. This role will include the occasional need to visit and speak to tenant's at their homes or tenant events around the District.
• Track project progress and tenant feedback, reporting to management and suggesting improvements where necessary.
• Ensure all retrofit activities comply with relevant regulations and standards, including health and safety requirements.
• Act as a point of contact for tenant education around low carbon heating systems and energy saving practices.

A local government reorganisation is planned for Gloucestershire, which may result in changes to structures and services. A timeline for potential change is currently unknown. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible. Joining us now means you'll be part of shaping an exciting new chapter for local government.

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. We welcome applications from neurodivergent candidates and value the diverse lived experiences they bring. We recognise the wide range of cognitive strengths that contribute to delivering high-quality services. We are committed to ensuring that every applicant can participate fully and fairly in our recruitment process. To support this, we offer workplace adjustments at every stage. Please let us know if you have any additional requirements as we are here to help create a positive, inclusive, and equitable experience for all. Responsible recruitment practices for safeguarding are in place within the Council's HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children. Stroud District has an energy unlike any other place. It's green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious.

To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website