Energy Specialist - SME

E.ON Next; Leicester; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

26 days annual leave + bank holidays

Pension contribution

Birthday time off

Hybrid and flexible working

Job summary

E.ON Next is hiring an Energy Specialist to own the customer experience end to end, delivering exceptional service to business customers. You’ll engage by phone and email, resolve issues with knowledge and empathy, and contribute to continuous improvement.

The role offers hybrid working, with initial training at the Nottingham hub and potential base at Leicester after training. Starting salary is £25,983 with progression to higher levels.

Qualifications

• Previous customer service experience.
• Ability to think on your feet in a fast-paced environment.
• Good English skills, both written and verbal.
• Empathise with customers and go above and beyond to resolve issues.
• Excitement to solve complex problems.
• Drive to identify and implement change.
• Confidence in making important decisions.

Responsibilities

• Provide exceptional customer service to business customers across billing and meter exchanges.
• Engage with industry stakeholders and customers over the phone and email.
• Proactively solve problems with efficient, knowledgeable solutions.
• Learn and grow with the team; contribute ideas to improve the company.

Skills

Customer service

Communication

Problem solving

Empathy

Job description

Bringing that feel-good energy.

At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service.

Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we’re obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers.

As an Energy Specialist you’ll be part of our business operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.

Did you know we’ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.

Here’s a taste of what you’ll be doing

• Provide exceptional customer service to our business customers, dealing with everything from billing to meter exchanges, making our customer happy in every interaction

• You’ll engage with industry stakeholders and customers alike over the phone and via email

• No two days are the same and you’ll actively look to solve our customers problems by providing efficient and knowledgeable solutions.

• Here at E.ON Next, we learn and grow together every day and we’ll expect you to come up with solutions to help us consistently improve the company. We invest in our Nexties because we know our people are the reason for our success.

Are we the perfect match?

Here’s what we need from you….

• Previous customer service experience (don’t worry if you’re new to energy, we’ll provide full training).

• Ability to think on your feet in a fast-paced environment

• Good English skills, both written and verbal

• Ability to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions

• Excitement to solve complex problems

• Drive to identify and implement change

• Confidence in making important decisions

Here’s what else you need to know:

• This role may close earlier due to high application volumes.

• If you are invited to a discovery day, this will be held at our Nottingham hub.

• If you are successful in your application, our initial 8 week training will also be held at our Nottingham hub. The training period will also be hybrid, and will be from Monday - Friday. You will therefore be expected to commute to Nottingham city centre 3 times a week during this period (for the remaining 2 days of each week for the training period, these will be done remotely).

• The starting salary for this role is £25,983. We’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. This begins at the Foundation level and, through technical training, advance to Pro (£27,856) with further opportunities to reach Expert(£28,785).

• We want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks’ holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday.

• Location: After training you have a choice of being based at either our Nottingham city centre hub or our Leicester hub (Syston)

• Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.

• DBS check and right to work - For all successful candidates. Due to the nature of this role your employment will be subject to a basicDBS(Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider. Unfortunately, this role is not sponsorable under the UKVI points-based system.

• Contract options – we offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week).Training will be on a full time basis for all candidates (37 hours).

A place to be you

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we’re better.