Energy Outreach Adviser

We Manage Jobs(WMJobs); England; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Join a leading charity as an Energy Adviser, where you will play a vital role in helping clients manage their energy needs and access support. This position offers a hybrid working model with a focus on community outreach and making a tangible difference in people’s lives. Ideal candidates will be highly motivated team players with a passion for providing effective support to those in need.

Benefits

Hybrid working arrangements

Generous leave entitlement

Free parking

Workplace pension scheme enrolment

Learning and development opportunities

Qualifications

• Experience of delivering information to external groups.
• Ability to work to targets and within the aims of Citizens Advice service.
• Commitment to outreach and community-based activities.

Responsibilities

• Provide assisted action and support to clients to reduce energy bills.
• Work within the aims and principles of the Citizens Advice service.
• Engage in outreach activities including support for food banks and community groups.

Skills

Interpersonal skills

Teamwork

Understanding of energy tariffs

Computer literacy

Education

NVQ Level 3 in Energy Awareness

Job description

Hours: 18.5 hours per week

Contract: Fixed Term until 30 June 2027

Location

Based in Staffordshire South West working across various locations as required located within Stafford Borough, Cannock Chase and South Staffordshire Districts. A blend of office and home working.

The Role

We are looking for an Energy Adviser to join our Energy Advice Team and provide assisted action and support to help clients reduce their energy bills, maximise income while supporting with wider advice issues.

You will have:

• The ability to commit to and work within the aims, principles andpolicies of the Citizens Advice service. Good understanding of issues relating to the current energy crisis. A working knowledge of energy tariffs, warm home discount and Priority Service Register. A broad understanding of the advice area. The ability to work to targets. Support the team with outreach and community based activities, including food banks, community churches, support groups Experience of delivering information to external groups. Be computer literate. Essential to have a vehicle as outreach travel will be required. Either hold NVQ Level 3 in Energy Awareness or a commitment to completing the qualification. Essential training will be provided for the successful candidate.

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements and generous leave entitlement including bank holidays, free parking and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

What are we looking for?

We want to work with people who are passionate about giving an effective service to those most in need.

You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.

To take up this post you must have the right to work in the UK. Please note that Citizens Advice Staffordshire South West does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

How to apply

For further details and to download a job pack, please see www.citizensadvicessw.org.uk/work-with-us/

Send your CV to [e-mail]

Closing Date: 12 noon 27th June 2025

Interviews will be held: week commencing 7th July 2025

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.