Energy Operations Executive FTC x 2

SmartestEnergy Business Limited; Ipswich; On-site; GBP 24,000 - 32,000; Full time

Job summary

SmartestEnergy Business Limited is seeking an Energy Operations Executive to help ensure our operational expectations are exceeded and that exceptional customer service is delivered at every interaction.

You will be part of the Operations team, working across the customer journey from contracting and onboarding to metering, billing and debt, building your skills and advancing your career with SmartestEnergy.

Qualifications

• Strong organisational skills.
• A good standard of numerical skill.
• Excellent attention to detail with strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Show initiative and have the drive to see activities through.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to adapt to changing environments and shifting priorities.
• Proficient in using various IT applications, including Microsoft Excel, Word and Outlook.

Skills

Organisational skills

Numerical skills

Attention to detail

Communication skills

Problem solving

Teamwork

Tools

Excel

Word

Outlook

Job description

The Energy Operations Executive will be working with colleagues as part of a team to ensure that our operational expectations are exceeded and exceptional customer service is delivered through every interaction.

Working in our operations department you will have the opportunity to work across a variety of tasks in functions covering our customer journey from initial contracting and onboarding to metering, billing and debt to build on your skills and develop your career with Smartestenergy.

You will be open to change and transition as your career and business needs develop and be an advocate to our customers at every stage of their journey.

You will need strong organisational skills, attention to detail, and the ability to adapt to a fast‑paced environment.

Please note these are two fixed term contracts - 1 x 12 month, 1 x 6 month

What skills/experience do I need to be successful?

• Strong organisational skills;
• A good standard of numerical skill;
• Excellent attention to detail with strong analytical and problem-solving skills;
• Excellent communication and interpersonal skills;
• Show initiative and have the drive to see activities through;
• Ability to work independently and collaboratively in a team environment;
• Flexibility to adapt to changing environments and shifting priorities;
• Proficient in using various IT applications, including; Microsoft Excel, Word and Outlook.

What sets us apart?

Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well‑being matters. Find out more here.

Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.