Energy Debt Adviser

Citizens Advice BANES; Walsall; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Citizens Advice Sandwell & Walsall are looking for an enthusiastic and committed Energy Debt Adviser to join our team and make a real difference to people experiencing energy debt and financial hardship. You will manage your own caseload, provide high-quality, impartial advice and help clients understand options, maximise income and find sustainable solutions.

This role offers the opportunity to develop knowledge in debt and energy advice while working with colleagues and external organisations

Qualifications

• Experience in debt or energy advice is desirable.
• Ability to communicate clearly and with empathy.
• Willingness to complete debt accreditation and energy awareness training.

Responsibilities

• Provide high-quality, personalised debt and energy advice to clients.
• Manage your own caseload, offering accurate and impartial guidance while supporting clients to understand options and maximise income.
• Work with colleagues and external organisations to ensure clients receive the right support.

Job description

Job summary

Location Sandwell and Walsall

Workplace Office based

Contract Fixed term contract, until 31 August 2028

Interviews will take place on 7 October 2026.

About the role

Citizens Advice Sandwell & Walsall are looking for an enthusiastic and committed Energy Debt Adviser to join our team and make a real difference to people experiencing energy debt and financial hardship. You will provide high-quality, personalised debt and energy advice, helping clients understand their options, maximise their income and find sustainable solutions to their financial difficulties.

You will manage your own caseload, providing accurate and impartial advice while supporting clients with issues such as energy arrears, debt, budgeting, benefits, grants and financial assistance. You will also work closely with colleagues and external organisations to ensure clients receive the right support. This is a rewarding role for someone who is passionate about helping people, can communicate confidently and empathetically, and wants to develop their knowledge and skills within the debt and energy advice sector.

You will be supported to complete the relevant debt accreditation and will be expected to work towards Level 3 Energy Awareness. In return, you will have the opportunity to develop your professional skills while making a positive difference to individuals and communities across Sandwell and Walsall.

If you are motivated, organised and committed to providing excellent client-focused advice, we would love to hear from you.

Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.

We appreciate your interest in this opportunity and wish you all the best with your application!

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