Energy Customer Care Advisor

Page Personnel; Leeds; Hybrid; GBP 30,000; Full time

Job summary

A reputable Energy business in Leeds is seeking a permanent Energy Customer Care Advisor to handle customer complaints. The role involves resolving escalated issues with excellent communication and problem-solving skills. Ideal candidates have experience in the Energy Sector and are passionate about customer support. The offer includes a salary of £29,315, excellent training, hybrid working, and a comprehensive benefits package.

Benefits

Private medical insurance

Option to buy extra holidays

Enhanced maternity and paternity

Free parking

Structured learning and development programme

Qualifications

• Previous experience in the Energy Sector.
• Complaints experience desirable but not essential.
• Passionate about helping and supporting customers.

Responsibilities

• Handle escalations from start to finish.
• Investigate complaints ensuring a high level of service.
• Communicate with customers over telephone and email.

Skills

Excellent communication verbal and written

Problem solving

Ability to work independently

Team collaboration

Customer support

Job description

Social network you want to login/join with:

• A new exciting Permanent Energy Customer Care Advisor Position in Leeds!
• To work for a reputable Energy business to start asap!

About Our Client

Michael Page have registered a new exciting Permanent Energy Customer Care Advisor Position in Leeds to work for a reputable and progressive organisation to join the team on a permanent basis.This would be an exciting opportunity for someone who is experienced within the industry that is looking to take the next step in their career with a business that will provide excellent learning and development routes.

Job Description

As an Energy Customer Care Advisor you will be working within the complaints department and will be handling escalations from start to finish resolving general, complex and regulatory body complaints.You will be investigating each case ensuring the highest level of service is provided dealing with each complaint sensitively and towards agreements set and making sure compliance procedures are adhered to.The role will be communicating with customers over the telephone, email and letter and will be working closely with other members of the business to come to the quickest resolution and to ensure the complaint isn't escalated further.

The Successful Applicant

Previous experience of working within the Energy SectorComplaints experience desirable but not essentialAble to work independently and as part of a team to manage own workload and case filesExcellent communication verbal and writtenA good problem solverPassionate about helping and supporting customers improving the experience

What's on Offer

Salary of £29315+ reputable organisation within the Energy Sector+ excellent training and support+ structured learning and development programme for all employees+ central location in Leeds+ free parking+ hybrid working+ no shift patterns or weekends+ excellent benefits package+ private medical insurance+ option to buy extra holidays+ enhanced maternity and paternity+ superb offices+ excellent team and culture+ immediate interview