Energy Adviser (R33)

National Energy Action; United Kingdom; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Join National Energy Action as an Energy Advisor to make a positive impact on fuel poverty across the UK. This role offers a flexible location within the UK, and the chance to work full or part-time, providing valuable support and advice to vulnerable households in need. With a focus on empathy and communication, you'll play a key role in delivering energy advice and building relationships with stakeholders.

Benefits

11½% non-contributory pension

25 days annual leave plus additional leave

Flexible working arrangements

Enhanced family friendly payments

Employee Assistance Programme

2-year Fixed Term Post

Qualifications

• Demonstrable experience of delivering Energy Advice.
• Knowledge of energy efficiency improvements for low-income households.
• Understanding of socio-economic issues in deprived areas.

Responsibilities

• Provide one-to-one energy advice to clients.
• Deliver energy advice presentations to groups.
• Support clients with energy needs and assist in various tasks.

Skills

Empathy

Communication

Confidence

Job description

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Flexible Location (within UK).
2 Year Fixed Term Contract – Full/Part time. Potential for hybrid working.
£24,948 – £29,990 (Scale 5-6, Points 12-22) (plus £3,300 London Weighting if applicable) + 11½% non-contributory pension

ABOUT US

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE

We have a fantastic opportunity for someone to join us in the position of Energy Advisor, to work on either a full or part time basis. Job Share applications are also welcome. This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.

NEA’s Energy Advisors are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups. They also get involved in a range of tasks to support these activities. Energy Advisors sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.

What you will need to succeed

Working within our Communities Directorate you will have demonstrable experience of delivering Energy Advice and helping others. Therefore, it is vital that you have empathy, confidence and knowledge of the issues facing vulnerable low-income households.

You will have knowledge and understanding of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.

You will also have knowledge of assistance available for energy efficiency improvements to low-income households.

You will be an excellent communicator, with proven experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders – with the desire to make a positive difference to people’s lives.

NEA has several office locations throughout England and welcomes applicants from all regions and in particular those from the West Midlands, South-East and East of England regions. All staff are currently working from home on a temporary basis. Office locations will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.

We are offering:

• 11½% non-contributory pension
• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum
• Flexible working arrangements including the opportunity for Hybrid working
• Enhanced family friendly payments
• Employee Assistance Programme
• 2-year Fixed Term Post

The closing date for all applications is 5.00 pm Thursday 8June. Interviews will be held online from w/c 12 June and w/c 19 June.