Endpoint Management and Collaboration Lead

TN United Kingdom; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Endpoint Management and Collaboration Lead in London. This role involves providing high-level support for Teams phone and video conferencing systems, leading the transition to Microsoft Teams telephony, and managing supplier relationships. The company offers a competitive salary, performance bonuses, and a wellbeing allowance, fostering a collaborative and inclusive environment. With opportunities for professional growth and flexibility through hybrid working, this position is perfect for those looking to make a significant impact in a dynamic team.

Benefits

Wellbeing allowance

Volunteering days

Special discounts

Hybrid working

Access to LinkedIn Learning

Growth opportunities

Values-based culture

Qualifications

• Experience with various video conferencing types and solutions.
• High-level responsibility for security and data protection.

Responsibilities

• Provide Level 3 support for Teams phone and video conferencing systems.
• Lead the transition to Microsoft Teams telephony.

Skills

VOIP Solutions

NEC PBX

Vodafone Virtual PBX

Avaya IP Office Web Manager

Microsoft Teams

SIP management

Polycom SVC-Based conferencing

Centralized management solutions

Education

Microsoft Certified: Teams Voice Engineer Expert

Tools

NEC Univerge SV series

Bluejeans

Joan room booking system

Papercut

HP MFDs

Job description

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  Endpoint Management and Collaboration Lead, London

  Client:

  Location: London, United Kingdom

  Job Category: Other

  EU work permit required: Yes

  Job Reference: c2fba9a75f94

  Job Views: 4

  Posted: 01.05.2025

  Expiry Date: 15.06.2025

  Job Description

  • What you'll be doing...
  • Provide Level 3 support for Teams phone and video conferencing systems, resolving issues to minimise downtime.
  • Lead the transition to Microsoft Teams telephony, collaborating with stakeholders for a smooth migration.
  • Maintain and support Teams video conferencing and managed printing solutions, ensuring compliance with operational and security standards.
  • Work with other departments to resolve technology-related issues, ensure compliance with industry standards, and document IT systems for audits and updates.
  • Handle supplier relationships, deliver technical solutions, and produce regular reports on infrastructure usage.

  Why McArthurGlen?

  • We offer a competitive salary and an attractive performance bonus of up to 25%.
  • You are entitled to a wellbeing allowance (a set amount you can claim towards yoga, gym equipment, or anything that promotes your wellbeing).
  • 2 volunteering days per year.
  • Special discounts in our Designer Outlets.
  • Hybrid working to accommodate flexibility.
  • Opportunity to work with colleagues across eight countries.
  • Access to LinkedIn Learning from day one with over 16,000 courses.
  • An environment supporting growth through internal moves, cross-country projects, and international secondments.
  • Values-based culture promoting inclusion and collaboration.
  • Over 89% of colleagues recommend us as a good place to work.

  To be successful you’ll bring...

  • VOIP Solutions (physical and virtual) such as NEC PBX, Vodafone, and Avaya virtual PBX.
  • Familiarity with NEC Univerge SV series Physical PBX.
  • Experience with various video conferencing types, such as webinars, online meetings, and virtual events.
  • Management and administration of Vodafone Virtual PBX.
  • Experience with Avaya IP Office Web Manager.
  • Extensive knowledge of software-based video conferencing tools like Microsoft Teams or Bluejeans.
  • Microsoft Certified: Teams Voice Engineer Expert.
  • Knowledge of Polycom SVC-Based conferencing units, hardware and software configuration.
  • SIP management experience for video conferencing devices.
  • Familiarity with Clevertouch touch screens and MDM solutions.
  • Experience with Joan room booking system or similar.
  • Experience with printers and MFDs, mainly HP MFDs.
  • Experience with centralized management solutions like Papercut.
  • High-level responsibility for security and data protection within a multi-site network.

  What to expect…

  • We commit to replying to all applications; feel free to get in touch for an update.
  • You will have a main contact within our Talent team.
  • We promote a collaborative environment and encourage you to meet as many colleagues as possible during the recruitment process.