Endpoint Configuration and Deployment Lead

The Shrewsbury and Telford Hospital NHS Trust; West Midlands; On-site; GBP 27,000 - 36,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking an IT professional to join the Digital Desktop team. The role focuses on supporting iOS and Windows 11 devices, managing incidents, and ensuring reliable service delivery.

Candidates should demonstrate ITIL knowledge, ability to work in a busy environment, and strong communication skills; flexible with workload and able to adapt to evolving IT services.

Qualifications

• Experience with ITIL working practice.
• Experience in busy Digital Desktop environment.

Skills

ITIL experience

Communication skills

Multi-tasking

Team collaboration

User support

Education

Degree level or relevant experience

Relevant IT qualification

Job description

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

Essential criteria

• Educated to degree level and / or relevant experience in specialty
• Relevant IT Qualification

Desirable criteria

• Obtained or working towards relevant professional qualification
• ITIL qualification

Experience and Knowledge

Essential criteria

• Experience and understanding of ITIL working practice
• Experience working in a busy Digital Desktop environment
• Experience in managing multiple 'active' incidents / service requests
• Experience of testing newly developed software and reporting problems / issues
• Experience in problem solving in a mixed computing environment including desktops, laptops, mobile phones, iPads, MECM/SCCM
• Configuration and maintenance of Desktop related systems i.e. Sophos, WorkspaceOne, SNOW, MECM/SCCM
• Experience of working in a busy / complex service delivery function
• Influencing the application of Digital to working practices
• Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
• Flexible attitude to the prioritisation of workload (to support the dynamic nature of the service)
• Multi-tasking ability required
• Ability to think creatively, applying results of external research and best practice

Desirable criteria

• Experience of working in an NHS organisation
• Experience of Customer Relationship Management

Skills

Essential criteria

• Ability to work as part of a multi-disciplinary team
• Excellent written and verbal communication skills
• Proven knowledge of supporting iOS and Win11
• High level of interpersonal skills, including active listening and understanding
• Broad knowledge of IT products, services and terminology
• Ability to handle confidential information
• Ability to quickly assimilate new technologies and systems

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Don't meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.