Endoscopy Ward Clerk (Band 2)

NHS; Long Lee; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in healthcare is seeking an enthusiastic individual to provide high-quality clerical support in a ward environment. This role emphasizes confidentiality and professionalism while managing various clerical tasks, including handling patient information and maintaining records. The ideal candidate will thrive in a collaborative setting, ensuring smooth communication with both staff and patients. Join a forward-thinking organization that values compassion and teamwork, contributing to the quality of care for patients in the community.

Qualifications

• Experience working in an office environment and using computerized systems.
• Willingness to undergo further training and development.

Responsibilities

• Handle telephone calls and face-to-face enquiries from patients and staff.
• Record ward attendances and manage daily email correspondence.

Skills

Computer skills

Communication skills

Confidentiality understanding

Teamwork

Education

GCSE English and Maths (Pass) or equivalent

OCR/RSA II Word Processing

Tools

Microsoft Excel

Microsoft Access

Patient Administration Systems (PAS)

Job description

We are looking for an enthusiastic person to provide an efficient and high-quality ward-based clerical service supporting staff responsible for inpatient care. Emphasis should be placed on confidentiality and efficiency; remaining calm, courteous, and professional at all times.

Main duties of the job

1. Handle telephone calls and face-to-face enquiries from relatives, hospital staff, and members of the public.
2. Use computer skills and other clerical activities to perform admission, discharge, and transfer procedures.
3. Be responsible for any information entered onto the computer during duties required by the Trust.
4. Ensure all case notes are kept in good condition in accordance with trust procedures.
5. Keep notes tidy at all times and photocopy relevant Trust documentation to ensure adequate supply for ward use.
6. File investigation results and other documentation in patients' case notes according to Trust policy.
7. Record all ward attendances by patients following strict procedural guidelines laid down by the Trust.
8. Book appointments on the hospital patient administration system as required.
9. Undertake mandatory training annually.
10. Attend annual staff development reviews to identify and plan training and development needs.
11. Ensure regular attendance at team meetings.
12. Manage daily email correspondence.
13. Maintain stationary levels for ward use.
14. Collate patient information as per Trust policy.
15. Record statistical data as required.
16. Maintain good relationships, communication, and teamwork with all disciplines within the ward/department.

About us

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine, having introduced telehealth to the UK offender healthcare sector and also providing the service to patients in their care homes. Community matters to us, supported by 400 dedicated volunteers, with strong links to Bradford University, Craven College, and Leeds City College to inspire the workforce of the future. We seek staff who embrace our 'Right Care' behaviours of compassion, a commitment to quality of care, and working together for patients — making these part of our DNA.

Job responsibilities

For further details and the full role description, please see the attached job description and person specification.

Person Specification

Qualifications

• GCSE English and Maths (Pass) or equivalent
• Willingness to undergo further training and development
• OCR/RSA II Word Processing

Experience

• Experience working in an office environment
• Experience using computerised systems
• Experience with Microsoft Excel and Access
• Experience in Medical Records
• Experience working with medical case notes

Knowledge

• Knowledge of administration systems maintenance
• Experience working with the public
• Experience with reception/clerical duties
• Understanding of confidentiality requirements
• Understanding of the NHS constitution
• Experience working for the NHS
• Experience accessing information via Intranet/Internet
• Working knowledge of Patient Administration Systems (PAS)
• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to verify any criminal convictions.