Endoscopy Unit Team Leader

The Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 26,000 - 31,000; Full time

Job summary

An excellent opportunity exists for a Band 5 Team Leader with administrative expertise to join the Endoscopy team at a leading NHS foundation trust. The role involves managing recruitment, leading administrative staff, and ensuring a high standard of service delivery. Candidates should demonstrate exceptional leadership and communication skills while fostering a supportive environment for their team. This position is ideal for those committed to driving service quality and improving healthcare delivery.

Benefits

Opportunities for professional development

Supportive work-life balance

Commitment to employee wellbeing

Qualifications

• Medical secretarial experience is essential.
• Experience in leading a team and managing performance is crucial.
• Knowledge of waiting list management policies required.

Responsibilities

• Manage recruitment and administration within the Endoscopy team.
• Monitor performance issues and waiting times.
• Lead the administrative systems and processes.

Skills

Leadership

Communication

Organizational skills

Education

GCSE's at grade C or above

Medical Terminology qualification

Tools

Microsoft Office

Job description

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An excellent opportunity has arisen for a Band 5 Team Leader to join the Endoscopy team. The post holder should have excellent communication and leadership skills, be enthusiastic and committed to lead and support the administration staff. The post holder is to manage recruitment, performance issues, monitor waiting times, work allocation of staff and management of absence. We welcome applications from those who are compassionate, ambitious and has an eagerness to drive service quality and improvement.

The post-holder will be responsible for the provision of a comprehensive administrative for the department. The post holder will provide leadership to the administrative & secretarial staff within the post holder’s portfolio, which includes but is not limited to managing recruitment, overseeing appraisals and performance issues, management of absence and management of complaints. To be an expert & role model for the administrative team working closely with the Assistant Directorate Manager to ensure a positive working environment where every member of the team is given the opportunity to contribute and develop.

Main duties of the job

To plan the day to day workload and to ensure the workload is carried out efficiently within the required timescales, dependant on the ever changing needs of the service. Monitor the waiting times within the service. To lead on the team’s administrative systems and processes and implement improvements to the service on an on-going basis. To provide a comprehensive administration service to Consultants and support teams. Ensure clinical correspondence is produced and distributed within acceptable timescales. To hold & chair regular team meetings, conduct regular 1:1s, participate in administrative team meetings, service development meetings, and any other relevant meetings across sites as required. To manage recruitment and selection.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information -inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page:Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications & Education

• GCSE's at grade C or above, or equivalent qualification, including maths and english
• Medical secretarial experience
• Medical Terminology qualification or equivalent knowledge gained through relevant experience

Knowledge & Training

• Advanced skills in the use of all packages within Microsoft Office i.e. excel & word
• Evidence of contributing to enhancing team performance and leading on service improvements
• Knowledge of waiting list management and 18 week RTT policies and rules
• Oasis

Experience

• Experience of working in an Administrative role
• Experience of working in a busy environment working independently and exercising judgment and decision making skills
• Significant experience of leading a team & staff management
• Ability to demonstrate advanced organisational and time management skills
• Experience of appraising others and contributing to their learning and development
• Previous experience of working within a healthcare setting

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered, dependant upon Job Role and Salary needed to meet the criteria for sponsorship, alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK.

It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found hereCriminal records checks for overseas applicants.

Not everyone needs a ‘Skilled Worker’ visa.