Endoscopy Scheduling Coordinator

Stockport NHS Foundation Trust; Stockport; On-site; GBP 25,000 - 32,000; Full time

Job summary

The Stockport NHS Foundation Trust is seeking an Endoscopy booking and scheduling officer to manage patient bookings and coordinate pre-operative assessments in the Endoscopy Unit. This role involves administrative support ensuring efficient patient service and a commitment to diversity and flexible working.

Benefits

27-33 days of annual leave plus bank holidays

NHS pension scheme

Salary sacrifice schemes

NHS staff discounts

Cycle to work scheme

Salary finance options

Stockport Credit Union membership

Qualifications

• Experience in healthcare administrative support is preferred.
• Ability to handle patient queries effectively.
• Competence in managing bookings and appointments.

Responsibilities

• Manage waiting lists and coordinate patient bookings.
• Provide patient information and handle queries efficiently.
• Work closely with NHS staff and ensure service quality.

Skills

Organizational skills

Communication

Decision-making

Job description

The Endoscopy Administration Department provides administrative support to the Endoscopy Unit. As part of a team, the Endoscopy booking and scheduling officer will manage waiting lists for delegated consultants. The officer is responsible for handling all 2WW, urgent, routine, and planned patients through the booking process, including adding patients to waiting lists, booking appointments, sending bowel preparation and information leaflets, and acting as a point of contact for patient queries. They will direct clinical questions to Endoscopy nurses to ensure professional and efficient service, within national and local booking time targets. The role also involves coordinating admissions, pre-operative assessments, and endoscopy lists, working closely with NHS colleagues, patients, and the public. The officer exercises initiative, independent judgment, and decision-making to ensure high-quality service.

The role includes managing all patient bookings, coordinating appointments, and providing patient information. The service is a key provider within the Stockport community, and the organization values workforce diversity, encouraging applications from underrepresented groups. Support for applications and flexible working requests is available.

Benefits include:

• 27-33 days of annual leave plus bank holidays
• NHS pension scheme
• Salary sacrifice schemes
• NHS staff discounts
• Cycle to work scheme
• Salary finance options
• Stockport Credit Union membership

For further details or informal visits, contact:

Name: Muriel Meaney
Job Title: Endoscopy Administration Manager
Email: [e-mail]
Telephone: [phone]