Endoscopy Scheduling & Audit Manager

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 40,000 - 55,000; Full time

Job summary

Harrogate and District NHS Foundation Trust is seeking a Service Manager to oversee the Endoscopy Scheduling function. The role includes managing staff, leading quality improvement initiatives, and ensuring compliance with JAG accreditation. The ideal candidate will have strong leadership skills and relevant experience in the NHS.

Benefits

Supportive culture

Employee Recognition Awards

Wide range of staff benefits

Qualifications

• Experience of leading a team within an NHS or public sector organisation.
• Experience with JAG accreditation processes.
• Experience and knowledge of leading audits.

Responsibilities

• Manage Endoscopy Reception & Administration staff.
• Coordinate staffing of the Scheduling function.
• Develop a culture of teamwork and mutual support.

Skills

Leadership

Team Management

Communication

Education

Degree level education or equivalent experience

Level 2 qualifications in Maths and English

Job description

At Harrogate and District NHS Foundation Trust, we aim to reflect our values in everything we do - Kindness, Integrity, Teamwork and Equality. So if you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, Harrogate and District NHS Foundation Trust is the place for you.

“We are committed to providing the best possible levels of healthcare and we can only do this with the help of our incredible colleagues. We have a Strategy that is designed to empower, excite and mobilise everyone in the Trust behind a common purpose and that supports our cultural values of Kindness, Integrity, Teamwork and Equality.”

This role will manage the Endoscopy Scheduling function and take a lead role on behalf of the service in demonstrating ongoing compliance with JAG accreditation. They will be responsible for the first line management of Endoscopy Reception & Administration staff, offering guidance, experience and advice, whilst developing a culture of collaborative working.

The successful post-holder will positively contribute to positive patient experience by supporting the Directorate’s performance and embedding efficient working practices. There is an expectation to provide leadership without direct supervision, by demonstrating initiative and sound judgement in managing deadlines, workloads & practices.

There is a requirement to lead by example, including by following Standard Operating Procedures while contributing towards Quality Improvement initiatives. A sound understanding of performance targets and the role of effective administration is essential. They will be responsible for planning, evidencing performance and escalating issues which may impact on service delivery for patients. Therefore, a natural ability to focus on patient experience is a must, while recognising the impact of their leadership on colleagues.

The post holder will demonstrate and champion the core values of Harrogate and District NHS Foundation Trust:

Kindness, Integrity, Teamwork and Equality.

Main duties of the job

1.Lead, develop and maintain a working environment which encourages teamwork, mutual support and excellence in service delivery, reviewing all current functions and practices to ensure efficient and effective operational management and performance.

2.Build collaboration with relevant departments and individuals, including standards for verbal & written communication with staff and patients.

3.Liaise effectively with stakeholders to maintain continuity of information, including the sensitive and transparent handling of cancellations with patients & carers.

4.Line manage Scheduling staff, including work allocation & evaluation, while acting as a role model to inspire & encourage their development.

5.Chair monthly team meetings and support the coordination/administration of other meetings relating to Endoscopy.

6.Manage patient surveillance systems, processes and related administration, including audits and reporting.

7.Manage staff performance and coordinate provision of wellbeing, training, Capability and Occupational Health support.

8.Promote and lead a culture of improving access for patients, reducing waiting times and streamlining the patient journey, through administration processes are integrated with internal & external partners.

9.Develop and maintain processes and reports for management of patient targeted lists and other performance, according to national guidance.

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

Detailed job description and main responsibilities

The post holder will be expected to work flexibly to meet service needs, carrying out tasks unsupervised and collaboratively with other members of staff, tailoring their approach as needed. They will coordinate staffing of the Scheduling function and delegate daily supervision responsibilities, while ensuring all team members receive support to develop their skills & experience. The Service Manager will be visible and regularly review progress against long & short term objectives. Processes and standards may vary over time, as directed by National and Local bodies, i.e. the Endoscopy Users Group.

Person specification

Criteria

• Degree level education or equivalent experience applicable to managing a team/service
• Level 2 qualifications in Maths and English, or equivalent
• Experience and knowledge of leading audits including planning, data extraction, reporting and presentation.
• Experience of leading a team within a NHS or public sector organisation
• Experience with JAG accreditation processes

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.