Endoscopy Clerk | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in the West Midlands is seeking an Endoscopy Unit Clerk to provide clerical and administrative support in the Endoscopy Department. The ideal candidate will have patient care experience, excellent communication skills, and the ability to multi-task effectively. You will play a crucial role in managing patient pathways to ensure efficient service delivery. The role promises daily job satisfaction by helping patients and their families.

Qualifications

• Proactive and motivated individual with experience in a patient/customer care-focused environment.
• Calm, logical, and methodical approach to work.

Responsibilities

• Coordinate the management and maintenance of inpatient/day case waiting lists.
• Book day cases and procedures while meeting targets.
• Handle patient inquiries about cancellations and rescheduling.

Skills

Proven patient care skills

Effective communication skills

Ability to multi-task

Work well under pressure

Job description

Job Title: Endoscopy Unit Clerk

Subject to job matching panel

The post holder will provide efficient, effective, and comprehensive clerical and administrative support to the Endoscopy Department in accordance with standard operating procedures and trust policies. This ensures patients requiring procedures within the department have their pathway managed efficiently and effectively.

About You

Are you a proactive, motivated individual who enjoys working in a challenging and busy Endoscopy unit?

We are looking to appoint an Endoscopy Unit Clerk to support the day-to-day running of the Endoscopy unit.

You should have proven patient care skills or experience in a patient/customer care-focused environment. You will need to work in a calm, logical, and methodical way, be able to multi-task amidst frequent interruptions, and possess effective communication skills. The ability to work well under pressure and be a key team player is essential.

Benefits of the Role

This career offers daily job satisfaction, as you will be helping patients and their families with their requirements and providing administrative support in their ongoing healthcare.

About Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust provides integrated acute and community healthcare in the West Midlands, serving a population of 260,000 residents. Walsall Manor Hospital offers a full range of district general hospital services. The £170 million development was completed in 2010, with continual upgrades. The new critical care unit was completed in 2018, and extensions to the Neonatal Unit and a new Emergency Department are in progress.

We are recognized as a supportive place to work, aligned with our values of respect, compassion, teamwork, and professionalism. We are committed to investing in our workforce.

Key Responsibilities

1. Coordinate the management and maintenance of inpatient/day case waiting lists according to the Patient Access Policy and Endoscopy Booking Policy.
2. Book day cases and procedures within guidelines, ensuring national and local targets are met.
3. Manage cancellations by replacing cases with like-for-like or within guidelines, considering waiting time targets.
4. Instruct patients regarding medication stoppages and fasting requirements before procedures.
5. Handle patient inquiries about cancellations, rescheduling, and holiday bookings.
6. Contact patients to agree on convenient admission dates, in line with booked appointments.

Please refer to the Job Description for more details.

This advert closes on Friday, 25 July 2025.