Endoscopy Booking Support (Band 2) - Specialised Medicine - University Hospitals of North Midla[...]

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading NHS Trust in Stoke-on-Trent is seeking a Band 2 role which involves reception and booking duties to support the Endoscopy Department. You will provide a welcoming environment for patients and ensure efficient appointment handling. The ideal candidate should have customer service experience, knowledge of MS Office, and relevant qualifications like GCSEs in Maths and English.

Responsibilities

• Undertake clerical duties requiring tact or persuasive skills.
• Communicate with patients and staff regarding appointments.

Skills

Ability to work under own supervision

Teamwork

Knowledge of Word & Excel

Experience in a patient environment

Education

GCSE Maths and English at grade C or above

NVQ in customer related/administration

Job description

Main area Specialised Medicine Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (37.5 Hours. 7 day service; hours between Monday to Sunday, 08:00 - 20:00) Job ref 205-7078867-A

Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site Royal Stoke and County Hospitals Town Stoke on Trent Salary £24,169 per annum Salary period Yearly Closing 13/08/2025 23:59

Band 2

Job overview

The role is a hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team.

The role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner, ensuring patient focus at all times and always greeting patients with a smile. The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Careflow, Solus and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

Main duties of the job

To undertake clerical duties; this includes providing and receiving routine information requiring tact or persuasive skills, communicating tactfully with patients and staff about appointments or any other queries deemed necessary. The role also involves communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research.

The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us.We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours.We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working.You can select your preferences upon application.

Detailed job description and main responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person specification

Experience

• Experience of working under own supervision in a busy environment Ability to work as part of a team Knowledge of Word & Excel
• Experience working in a patient environment

Education and qualifications

• GCSE Maths and English at grade C or above, or equivalent qualifications
• NVQ in customer related/ administration or working towards this

Important information about your application

• All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
• References - please ensure you provide email addresses for all referees for the last three years of employment.
• We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
• Flexible working will be considered in line with Trust policies
• New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
• We work with ‘trac.jobs’ to support out recruitment process. If you have any queries regarding this please read this privacy notice.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help

At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!

If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of your start date to ensure sufficient time for the operational and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.

UHNM supports the responsible use of Artificial Intelligence (AI) to assist in preparing your supporting statement. However, we reserve the right to reject applications where AI has been used in a misleading manner, for example, by implying experience or understanding that the applicant does not possess or where its use is excessive or unfair. If AI has been used to support your application, you must declare this within your submission.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.