Endoscopy Booking Co-Ordinator

NHS; Milton Keynes; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading healthcare provider in Milton Keynes is seeking an Endoscopy Booking Co-Ordinator. The role involves coordinating patient bookings, managing waiting lists, and ensuring effective communication with clinical staff. Ideal candidates will have strong administrative skills and experience in a healthcare setting. The position offers flexible working hours and full training will be provided. Applicants must demonstrate excellent communication skills and the ability to work under pressure.

Qualifications

• Previous administration experience in a clinical environment.
• Strong IT skills including Microsoft packages.
• Experience handling sensitive phone calls.

Responsibilities

• Coordinate patient bookings and manage waiting lists.
• Ensure maximum use of endoscopy lists.
• Maintain booking processes in line with patient choice.

Skills

Communication

Organizational Skills

IT Skills

Data Analysis

Education

5 GCSE (Grade A to C)

NVQ Level 3 in IT

Tools

eCare

Unisoft

Job description

Go back Milton Keynes University Hospital NHS Foundation Trust

Endoscopy Booking Co-Ordinator

The closing date is 26 May 2025

Hours: 28 hours all MKUH roles will be considered for flexible working

The successful applicants will ideally have previous experience working within the NHS or a healthcare setting in an administrative role. The role is to coordinate patient bookings, endoscopy theatre lists, waiting lists and Patient Tracking Lists (PTL) within Endoscopy. Experience of using Microsoft packages, E-care and patient administration systems would be advantageous but full training will be provided.

The successful applicants must be able to demonstrate good administrative and organisational skills, and attention to detail. The role requires clear and concise communication with patients, nursing and medical teams, customer service as well as the ability to multitask and prioritise different tasks.

The skills we are looking for are candidates who can build strong working relationships, analyse data, communication, ability to adapt, as well as exception IT skills. The experience we are looking for is that of managing waiting lists, booking, and arranging theatre lists or clinics, being organised, and both monitoring and understanding performance against wait list targets. More information on qualifications, skills and experience can be found in the person specification.

Interview date: 16 June 2025

Main duties of the job

The role is busy and fast-paced to meet the needs of the service, the successful applicants must always therefore be able to work well under pressure, remaining courteous and professional. The successful candidates must be flexible to the changing needs of the department and be able to navigate between several IT systems. They must enjoy working as part of a team and ideally have previous experience of working with the public.

This role can not be sponsored.

About us

This role is based within the Endoscopy Admissions Office at MKUH.

MKUH staff scored highest for 'I look forward to coming to work' (NHS Staff Survey 2023)

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Job responsibilities

Responsible for ensuring maximum use of all endoscopy lists, liaising with the team, to escalate when lists appear underutilised / over utilised.

Responsible for coordination of the waiting list validation process, ensuring the correct action is taken for patients who do not respond or who are not in a position to receive their treatment.

Follow Trust policies and protocols to maintain a booking process which embraces patient choice.

For complex admissions, ensure that diagnostic tests are arranged in consultation with clinical staff.

To be competent and confident with all elective processes and outpatient processes.

Ability to add order, add waiting list, maintain waiting lists, remove, suspend, schedule, pull endoscopy reports, outpatient bookings in connection with endoscopy appointments.

To identify and be responsible for identifying problems with admin processes, follow the correct reporting process, share information with colleagues and assist colleagues with training and understanding of bookings.

Departmental Responsibilities

The post holder will have responsibility for the day-to-day management of waiting lists and their theatre / diagnostic diary and liaison regarding these with all personnel involved. (Consultant, nurse Endoscopists, endoscopy admin manager, Divisional managers, operations managers, bed managers, pre-assessment, Endoscopy suite, MDT coordinators)

To support with induction, training and development programmes for all new staff and staff from other areas that visit and receive training within the department

To provide advice and guidance to colleagues within the department and outside ensuring, in conjunction with the manager, that they develop professionally within their roles.

Please refer to the job description for further details.

Person Specification

Qualifications and knowledge

• Good general education including English minimum of 5 GCSE (Grade A to C) or equivalent.
• Strong IT skills in relation to Microsoft packages including word/excel to NVQ level 3.
• Knowledge of validation of patient pathways.
• Knowledge of diagnostic patient pathways.

Experience

• Administration experience working within a clinical environment.
• Experience of using IT/Patient data Systems.
• Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines.
• Experience of handling inbound and outbound telephone calls of a potentially sensitive nature.
• Experience of using: eCare, Unisoft, Trust PTL & EDM

Skills

• Excellent communication skills both written and oral, including ability to relate to people.
• Experience or working in a team and developing effective working relationships with staff at all levels
• Ability to plan and prioritize own workload, giving attention to detail.
• Evidence of working under pressure to tight deadlines.
• Take responsibility for own actions, behaviours and achievement of work objectives and goals

Personal and people development

• Must be able to work as an integral member of a team.

Communication

• Approachable and calm manner.
• Experience handling phone calls from patients/members of the public.
• Good interpersonal skills (verbal and written)

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations.
• Ability to work for long periods on a computer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust

£26,530 to £29,114 a yearPer annum pro rata