Endoscopy Booking Clerk

NHS; Scunthorpe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing exceptional care to patients. As part of a specialty team, you will play a crucial role in ensuring patients receive timely and professional service. This position involves managing patient bookings, admissions, and discharges, while adhering to confidentiality and operational standards. You will be part of a large NHS partnership, committed to fostering a diverse and inclusive workforce. If you are passionate about patient care and enjoy a dynamic work environment, this role offers the opportunity to make a meaningful impact in the community.

Qualifications

• Experience in an administrative office environment is essential.
• Good literacy and numeracy skills are required.

Responsibilities

• Answer patient calls and process referrals with empathy.
• Ensure timely booking of patient appointments.
• Maintain up-to-date knowledge of booking targets and standards.

Skills

Customer Service

Time Management

Communication Skills

Education

RSA II Word Processing/Typing

NVQ Business Admin II

Good standard of education (GCSE)

Job description

Northern Lincolnshire and Goole NHS Foundation Trust

Working as part of a specialty team, the post holder will offer support to ensure patients are afforded a professional and caring service within the necessary clinical timescales. The post holder will be responsible for agreeing booked dates with patients for elements of their care throughout the pathway. You will be responsible for admitting and discharging patients, outpatient reception duties if the reception area is unmanned, and ensuring pre and post admission information is sent to the relevant person(s). It is vital that patients are appropriately tracked through the process to ensure they receive care at appropriate times, therefore, there will be an element of validation and auditing required to ensure that patients are treated in a timely and efficient manner. The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality. This requires the provision of a robust service; you will therefore be expected to work on a rota basis ensuring the service is appropriately covered during office hours.

Main duties of the job

1. Patient's calls are answered in line with the Endoscopy Admin's standard operating procedures (i.e., time to answer, information shared, and patient-focused service).
2. Patients are treated courteously, with empathy and respect.
3. Patients' referrals are processed in line with the Endoscopy Admin Standard Operating Procedures and agreed standards.
4. Proactive support of the admin and clinical vetting of referrals in order of receipt and clinical priority.
5. Daily checking of the PTL and ability to drill down into information as required.
6. Ensuring all patients' appointments are booked within national and local agreed targets and escalating any issues with breaches immediately to line manager.
7. Ensuring knowledge is kept up to date around national and local booking targets and JAG recommendations and Standards in relation to booking.
8. Proactively supporting a patient-focused booking service in line with trust expectations and JAG Standards.
9. Ensuring patients are assigned to the right list first time and the correct points allocated to the procedures.
10. Ensuring up-to-date knowledge of booking numbers and procedures in relation to endoscopy competencies.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital, and Goole and District Hospital, for NLAG, and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery, and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled, and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership, and our community.

Note: Please replace the old joinnlag.co.uk website with https://join.humberhealthpartnership.nhs.uk/ in the detailed JD and main responsibilities section.

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust, we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees. This will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognize that it is a key contributor for the recruitment and retention of our employees.

We support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career. If it works for you and the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team, or pay, based on patient/service user and staff experience, service delivery, and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognized and valued by all, and staff feel empowered to carry out their duties to the best of their abilities. We are dedicated to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice, and ultimately enables our employees to support the effective care of our patients.

We highly value the diverse perspectives and ideas a workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of age, disability, sex, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust and discover the benefits on offer to employees, visit our recruitment website at https://joinnlag.co.uk/

In line with GDPR, the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in accordance with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children and vulnerable adults, and expect the same from all staff and volunteers.

Please note that all new employees will be charged for the cost of their DBS check if required for their role.

Person Specification

Education and Qualifications

• RSA II Word processing/Typing or equivalent experience
• Good standard of education including literacy and numeracy skills up to GCSE level
• NVQ Business Admin II
• NVQ Customer Care II

Occupational Experience

• Minimum of 1 year experience in an administrative office environment
• Experience of working with the general public
• Experience within the NHS
• Experience of scheduling/coordinating activities and/or resources
• Time management skills or experience working in a busy/demanding environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure check will be required.

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust