Endoscopy - Administrator

King's College Hospital NHS Foundation Trust; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading NHS Trust in London seeks a full-time Endoscopy Patient Administrator to ensure efficient operation in the Endoscopy Unit. The ideal candidate will have excellent customer service skills and experience in administrative tasks. This role is pivotal in supporting patient pathways and effective communication within a multidisciplinary team. Join us to make a significant impact on patient care.

Qualifications

• Experience in reception or clerical processes in an operational service environment.
• Strong customer service skills.
• Effective and proactive interpersonal skills.

Responsibilities

• Ensure smooth day-to-day running and booking process in the Endoscopy Unit.
• Work closely with clinical and administrative colleagues.
• Rotate between different administration tasks.

Job description

Endoscopy Patient Administrator (x3 Posts)

To work shifts as required by the post within a 7-day working pattern.

Responsibilities

• The Endoscopy Patient Administrator will play an active role in achieving the smooth day to day running and the booking process of the busy Endoscopy Unit.
• The post holder will work closely with administrative and clinical colleagues in ensuring that all tasks follow agreed protocols and are completed to a high standard.
• The post holder will be required to understand all aspects of the administration service and rotate between the different administration tasks.

This is an exciting time of change for the Endoscopy Department based at King’s College Hospital, Denmark Hill site. The department has been newly renovated to include an additional procedure room and new reception facilities. This is a chance to work in a fast-paced environment, booking complex endoscopic procedures and supporting the patient pathway through to completion or their next steps.

An opportunity has arisen for a full-time Endoscopy Administrator who is a highly motivated individual with a track record of excellent customer service, appointment booking, and experience in reception or clerical processes within an operational service environment. We are looking for someone with a bubbly disposition who considers themselves a team player but can also prioritise their own work when working independently or within a team.

Effective and proactive interpersonal skills are essential, as this role will be the first point of contact for patients, whether on the phone or covering reception in the Endoscopy Department. The post holder will work closely with a wide range of multidisciplinary Trust staff and external organisations.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

For further details / informal visits contact: Name: Fatima Mbuku Job title: Assistant Service Manager for Endoscopy Email address: [e-mail] Telephone number: 0203 299 5589

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Assistant Service Manager for Endoscopy