End User Technologist

CIBT; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global provider of immigration and visa services, CIBT, is seeking an IT Support Specialist. The role involves providing exceptional customer service-focused IT support in a dynamic enterprise environment, supporting a wide range of technologies. Candidates should have a degree in computer science or equivalent experience, along with relevant IT certifications. Join CIBT to be part of a diverse team committed to delivering superior service and support.

Qualifications

• 5 years of equivalent work experience in IT Support.
• 2-4 years of experience as a Desktop Support Specialist.
• Experience with imaging and supporting Windows 11 desktops/laptops.

Responsibilities

• Identify, log, and resolve technical problems with software applications or network systems.
• Manage End-Point security including virus and malware protection.
• Perform installation, configuration, and troubleshooting of end user workstation systems.

Skills

Communication

Interpersonal skills

Analytical skills

Problem-solving

Education

Graduate in the field of computer science

M365 Fundamentals certification

AZ-104 certification

MD-102 certification

CCNA certification

Network+ certification

Tools

IT Support ticketing systems

Azure AD

Microsoft MFA

SharePoint Online

Office 365

Intune

Autopilot

JAMF

Job description

Position provides customer service focused IT Support in a diverse global enterprise environment. Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests.

Primary Responsibilities:

• Identify, log, and resolve technical problems with software applications or network systems.
• Manage End-Point security including virus, malware, and spam protection.
• Perform installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Administer and maintain end user accounts and access rights.
• Identify potential changes and system improvements for consideration and implementation.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Create, maintain, and distribute progress reports to management as required.
• Perform other duties and responsibilities as required to fulfill job function or as assigned.

Position Requirements

Education:

• Graduate in the field of computer science and/or 5 years equivalent work experience.
• Preferred Certifications: M365 Fundamentals, AZ-104, MD-102, CCNA, Network+

Experience:

• Experience with IT Support ticketing systems.
• Desired 2-4 years of experience as a Desktop Support Specialist.
• Azure AD user provisioning and administration.
• Microsoft MFA.
• SharePoint Online.
• Office 365 Administration.
• Imaging and supporting Windows 11 desktops/laptops.
• Preferred experience with Intune, Autopilot.
• Desired experience with Apple MAC, JAMF.

Skills Required:

• Strong written and oral communication skills.
• Strong interpersonal skills.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.

Work Conditions:

• Sitting or standing for extended periods.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting moderately heavy objects, such as computers and peripherals.

About us:

CIBT is a leading global provider of immigration and visa services for corporations and individuals with over 1,600 professionals across 60 offices in 27 countries.

With over thirty years of experience, CIBT is a primary service provider to 75% of Fortune 500 companies, offering services under two primary brands: Newland Chase and CIBTvisas.

We are committed to delivering a superior service experience, emphasizing values such as diversity, service excellence, integrity, teamwork, and expertise.