End User Support Technician Apprentice

Just IT; Doncaster; On-site; GBP 18,000 - 23,000; Full time

Job summary

Join a global leader in IT as an End User Support Technician Apprentice in Doncaster. You will provide IT support to business users, manage service requests, and gain invaluable experience through a comprehensive 12-week training program. This apprenticeship offers a pathway to develop your IT skills while working in a dynamic environment.

Qualifications

• Able to commit to a 12 week training programme.
• Must have a British passport and reside in the UK for the past 5 years.
• Able to reference the past 5 years and commute to Doncaster.

Responsibilities

• Management of service requests and incidents through the Service Desk tool.
• Troubleshooting and resolving incidents with a high first-time fix rate.
• Assisting in user account creation and email management.

Skills

Confident

Logical thinker

Organisational skills

Problem solving

Enthusiasm for IT

Job description

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End User Support Technician Apprentice, Doncaster

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Client:

Just IT

Location:

Doncaster, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6afe12ccef9f

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Start your IT career with a global leader in new technologies!

Thales in the UK, part of the Thales Group, uses technology for the nation’s benefit, developing world-leading capabilities that help their customers think smarter and act faster. Their UK operations cover all Thales’ key business sectors, covering aerospace, defence, digital security and space.

Thales in the UK is currently seeking an IT Apprentice for one of their sites in Doncaster.

The purpose of this role is to work as part of the UK Service Desk Team, covering IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.

Please note the employer asks that you join a 12-week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.

All candidates completing this will be guaranteed an interview for the apprenticeship

KEY DUTIES

• Responsible for answering all calls and chats to the Service Desk within the SLA response times.
• End to end call management of incidents through to resolution as required to ensure the incidents are resolved to the satisfaction of the customer and in-line with SLAs.
• Assisting with end user service requests, either by logging them on the end users’ behalf, giving guidance around our service catalogue, or management of requests until resolution.
• Accurately recording all incident details and troubleshooting activity into the Service Desk tool (Service Now).
• Assisting in the provision of root cause analysis and troubleshooting, ensuring that all data is accurate and up to date where applicable.
• Providing a high level of first time fix for all incidents.
• Escalating incidents to the next level of management or technical support where SLA timescales are reached.
• Ensuring regular updates are provided to the customer until incidents are resolved.
• Assisting with User account creation in Active Directory.
• Assisting with Email account management in Exchange.
• Administration of data access within Active Directory
• Deployment of Virtual Machines within VMWare.
• Deployment and licencing of software using SCCM.
• Adherence to Thales procedures, working practices and department specific processes.
• Awareness and adherence of security requirements on our network.
• Other ad-hoc duties as required to support the Service Desk operation.

CANDIDATE REQUIREMENTS

• Confident
• Logical thinker
• Excellent organisational skills
• Possesses a methodical approach to problem solving and troubleshooting.
• Has an enthusiasm for Information Technology
• Able to commit to a 12 week training programme prior to starting the role
• Meets the eligibility below

ELIGIBILITY

• 19+
• Must have a British passport
• Must have 5 years residency
• Must be able to reference the past 5 years
• Able to commute to Doncaster
• Employed, self-employed, career changers, returners to work or unemployed within the last 12 months.
• Have the right to live and work in the UK.
• Have access to a reliable internet connection with a PC/ Laptop.

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available.

WANT TO KNOW MORE?

Apply now to Just IT and we will review your application. If you are suitable for an Apprenticeship we will be in contact to discuss this opportunity.