End User Support Specialist

JR United Kingdom; Plymouth; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking an Operations Analyst Engineer to improve the efficiency of Electricity Distribution systems through technical assistance and support. The role involves troubleshooting complex hardware and software issues, collaborating with various teams, and training staff on best practices in a professional environment.

Qualifications

• Experience in resolving difficult technical problems.
• Extensive knowledge of Windows 10 and 11.
• Familiarity with TCP/IP, DNS, DHCP, LAN/VLAN/WAN.

Responsibilities

• Resolve complex technical issues for users.
• Perform on-site hardware and software fixes.
• Assist in large-scale IT projects.

Skills

Problem Solving

Interpersonal Skills

Communication Skills

Technical Support

Job description

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IT&D End User Computing Operations Analyst Engineer

Duration: 6 Month Contract (Likely to extend to a year)

Location: Plymouth (2 days onsite)

Reports to

The Operations Analyst Engineer will report to the Operations Lead Engineer

Job Overview

An Operations Analyst Engineer is an Information Technology (IT) professional that works with the Operations Lead Specialist Engineers to provide technical assistance, solve customer service queries and troubleshoot hardware and software issues. They will also assist with technical programs and products relating to the services provided by End User Computing. An Operations Analyst Engineer will work closely with the Operations Lead Specialist to implement solutions to improve the efficiency and productivity of Electricity Distribution systems.

Responsibilities and Duties

Include but not limited to:

• Work closely with the User Operations team, Service Desk, the Field User team and customers to resolve escalated, complex and difficult technical issues.
• Perform on-site hardware and software root cause fixes across multiple sites.
• Assist with large-scale projects that have a wide and varied impact on customers and staff.
• Work closely with other IT departments and Business departments to ensure products and applications utilised are fit for purpose.
• Assist in maintaining documentation, through clear and accurate records of systems and related business procedures.
• Design training materials and train customers and staff, advising best practices for using technical products and applications.
• Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions.

Experience, Knowledge and Skills

• Experience of working with and resolving difficult technical problems.
• Experience of technologies used to support endpoints within an enterprise environment.
• Experience of working in a professional office environment.
• Experience of working in a customer facing role.
• Operating System: Extensive knowledge of Windows 10 and Windows 11.
• Networking: TCP/IP, DNS, DHCP, LAN/VLAN/WAN.
• Good problem-solving skills.
• Good interpersonal and communication skills.
• Ability to work well independently and as a team.

Note – if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise.

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