End User Specialist (Digital Systems - Deployments)

Nottinghamshire Healthcare NHS Foundation Trust; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une opportunité passionnante pour un End User Specialist au sein du département des services technologiques de Nottinghamshire Healthcare NHS Foundation Trust. Vous serez responsable de la gestion des systèmes d'exploitation et de la gestion des déploiements de solutions. En collaborant avec diverses équipes, vous contribuerez à l'amélioration continue des services offerts aux utilisateurs finaux. Ce rôle exige volonté et motivation, tout en adhérant aux normes ITIL et aux exigences opérationnelles du NHS.

Benefits

Réseaux de soutien à la diversité et à l'inclusion

Santé et bien-être investis par l'entreprise

Qualifications

• Expérience en gestion de systèmes d'exploitation et d'applications.
• Capacité à travailler selon les normes ITIL.
• Volonté de participer à un service d'assistance en dehors des heures de bureau.

Responsibilities

• Maintenir et gérer les images du système d'exploitation.
• Coordonner les mises à jour et les activités de maintenance.
• Résoudre les appels du service d'assistance conformément aux SLA.

Skills

Gestion de systèmes d'exploitation

Collaboration inter-équipes

Gestion des services IT

Tools

Configuration Manager (SCCM)

Intune

Job description

We have a fantastic opportunity for a highly motivated End User Specialist (Digital Systems - Deployment) who has the enthusiasm and ability to work in a challenging but rewarding Technology Services Department as part of Nottinghamshire Healthcare NHS Foundation Trust.

You will work within the End User Services Team, which sits within ICT Operations as part of the wider Technology Services function. End User Services provides a range of services to the Trust, including deployment, maintenance, and enhancement of end user device operating systems and applications, as well as management of cloud-hosted solutions.

The End User Specialist is a technical role within End User Services, responsible for tasks that ensure operational continuity and future development of the Trust's user device estate within the Digital Systems Deployment specialism.

As part of the wider Technology Services team, the End User Specialist will collaborate with other teams such as Digital Systems, Infrastructure, Information Security and Compliance, Clinical Applications, Software Development, Solutions Architecture, and Service Management.

Key responsibilities include assisting the End User Services Manager in maintaining operating system images, software packaging, and deployment management in line with Trust, industry, and national standards, referencing ITIL service management processes.

With guidance from the End User Services Manager, lead the management and configuration of deployment tools such as Configuration Manager (SCCM) and Intune.

Coordinate and complete upgrade and maintenance activities, including patching, upgrades, and hotfix deployment, according to scheduled plans and processes.

Assist in resolving Service Desk calls and diagnosing underlying problems in accordance with SLAs or OLAs.

The department provides out-of-hours support; the Senior End User Specialist (Digital Systems) must be willing to participate in an out-of-hours roster if requested.

Please note: This position does not meet the pay level required for a Skilled Worker visa. Applicants without prior NHS experience are typically placed at the bottom of the band, and the salary may be below the minimum for sponsorship. Applicants requiring a Skilled Worker Visa should check the likelihood of obtaining a Certificate of Sponsorship at https://www.gov.uk/skilled-worker-visa.

#TeamNottsHC comprises over 11,000 dedicated colleagues delivering services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire, from over 200 sites including community, acute, and secure environments.

We are one of the largest mental health and community Trusts in the East Midlands, hosting national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer various staff networks supporting diversity and inclusion, and invest in staff health and wellbeing through occupational health and counselling services.

The Trust is committed to sustainability, working towards environmental compliance and net-zero goals with our Energy and Environmental team.

For further details or informal visits, contact:

• Name: Michael Bellamy
• Job title: End User Services Manager
• Email: [e-mail]
• Telephone: [phone]