End User Services Engineer

Leidos; Fareham; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in ICT solutions is seeking a motivated End User Services Engineer to enhance their service delivery. The role encompasses supporting diverse IT issues, managing devices, and contributing to technical documentation. Ideal candidates must have strong analytical and teamwork skills, with experience in a fast-paced IT environment.

Benefits

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexible benefits (life assurance, health schemes, gym memberships)

Qualifications

• Experience in End User Services with large user base support.
• Strong background in mobile device management.
• Familiarity with ITIL framework is an advantage.

Responsibilities

• Provide remote and on-site technical support.
• Handle software and hardware procurement and deployment.
• Manage asset database and maintain records.

Skills

Analytical skills

Problem-solving

Teamwork

Communication

Education

Bachelor's degree in related discipline

Tools

Microsoft Endpoint Manager

Intune

Microsoft 365 Admin

Remedy

Microsoft Active Directory

Job description

End User Services Engineer

Leidos is now recruiting for a highly motivated End User Services Engineer, working in a team that provides unparalleled levels of service delivery to our existing and expanding customer base, helping position Leidos as the nationwide supplier of choice across all major outsourced ICT programmes.

Leidos is expanding its Information and Communications Technology (ICT) presence significantly in the UK, with an emphasis on Civil Government, Law Enforcement and Critical National Infrastructure ICT programmes.

The preferred candidate will need to demonstrate effective application of

mobile device management and End User Services Engineer. Employing Intune/Endpoint Manager with an understanding of software release cycles for endpoint technologies and policy management. Applicant must have effective communication skills to maintain cohesive team knowledge.

Remedy Knowledge to manage the asset database would be an advantage, adding new data and maintaining existing records. Handling software and hardware procurement, software packaging and deployment with additional handling of a wide array of end user support issues with some project work involved.

With provision for technical, logistical and project exposure, the duties may also include providing remote and on-site support. This will also require expectation of low levels of travel between customer sites in South Hampshire.

Your passions and experience will help you become a technical specialist and process owner within our programme, including service improvement with future expectations of adding further value to our service offerings. You will be expected to contribute towards the creation and continued maintenance of technical and logistical documentation with provision of material to support the programme.

Required Skills:

• The ability to multitask, as the job often involves working on more than one IT issue concurrently.
• Background in End User Services (large user base support experience)
• Excellent analytical and problem-solving skills to correctly diagnose and fix problems.
• Creative thinking to come up with innovative solutions to complex problems.
• Excellent team-working skills, the ability to work with other IT professionals in a team
• An inquisitive mind and a real interest in IT to remain up to date regarding new technologies.
• Prioritisation of workload, able to execute and perform with limited assistance
• A self-starter attitude
• Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner.
• Coach and mentor less experienced team members and customers as required.
• Foster a spirit of teamwork inclusion and unity amongst the team.
• Empower peers to take responsibility for their jobs and commitments.
• Innovate and encourage innovation within team members.
• Demonstrated technical experience and understanding of virtual and physical support systems
• Good analytical skills and an ability to define and articulate, precisely, to an appropriate level to the audience at hand or in written documentation
• Understanding of the importance of stakeholder management and organisational acumen, able to influence stakeholders to bring momentum behind resource improvement and change activities.

• Commitment to support optimisation for best practice and efficiency
• Strong verbal and written communication skills including experience in technical writing
• Strong client interpersonal skills, demonstrating an ability to build and keep business relationships building horizontal and vertical contacts
• Commitment to continuous learning and professional development
• Demonstrable ability to adapt to new technologies, skillsets and to learn quickly.

Desired Skills:

• Strong knowledge of MECM: Packaging, patch management and software distribution
• Strong knowledge of Microsoft Endpoint Manager / Intune
• Strong knowledge of Microsoft O365 Admin
• Have experience of working in a ITIL framework
• A Understanding of Project Management and Service Management best practices and principles
• A good level of experience in current role, able to speak credibly to highly technical individuals and work with them to elicit challenges and find routes to success.
• Ability to work effectively in a pressurised environment, remaining focused.
• Microsoft Active Directory administration and Group Policy management
• Understanding of Ivanti Environment Manager and Application Control

Knowledge/Awareness:

• Microsoft Office 365 and Windows 10 environments
• Microsoft Endpoint Manager /MDM
• Microsoft 365 Admin
• Cisco Wired and Wireless Networks
• Cisco VOIP Systems administration
• Windows Server and MS PowerShell
• OneDrive
• Desktop, Laptop, Mobile and Server hardware
• Excellent knowledge of Mobile Software (iOS and Android)
• ITIL
• Remedy
• DNS and DHCP
• Microsoft Azure and awareness of cloud computing

Teamwork:

• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.
• Effectively utilises each team member to his/her fullest potential.
• Keeps track of lessons learned and shares those lessons with team members.

Typical Minimum Education & Experience:

• Ideally require a Bachelors degree from an accredited college in a related discipline, or equivalent experience / combined education.
• Microsoft Qualifications would be advantageous but not a requirement.

Clearance Requirements: Able to obtain or current UK SC Clearance is required for this position.

WHAT DO WE DO FOR YOU?

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

•Dynamic Working

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE– we work to make theworldsafer,healthier,andmore efficient through technology, engineering andscience.

Leidosis agrowing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose:you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You caninspirechange.

Collaboration:having flexibilityto do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs andours.

People:Leidos empowerspeople from every background to be themselves and gives you the tools to learn new skills byenabling growthwhilst developing. We believe that extraordinary people need opportunities to grow, tobe inspiredand to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.