End-User IT Support Specialist II

001 University of Rochester

Hopeman

On-site

GBP 49,671,000 - 69,586,000

Full time

6 days ago

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Job summary

University of Rochester seeks an IT support specialist to deliver first and second level support for end-user devices, including desktops, laptops and mobile devices. You will troubleshoot issues, assist with setup, and maintain deployment of endpoints while guiding new staff. The role requires travel between sites and a focus on strong customer service.

The position emphasizes problem solving, communication, and ongoing learning in a fast-paced environment with 24/7/365 coverage expectations.

Qualifications

High School diploma or equivalent with 2 years of related IT support experience.
Ability to travel between sites and support 24/7/365 coverage.
Excellent customer service and strong communication skills.
Experience with desktops, laptops, and mobile devices.

Responsibilities

Provides first and second level technical support for end-user computing devices.
Troubleshoots and resolves device issues remotely or in-person.
Manages setup, configuration, maintenance and deployment of endpoint devices.
Assists with developing strategy for support of endpoint devices.
Mentors and trains new employees.