End User Desk Support Engineer

NTT America, Inc.; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global technology company in London is seeking a Technical Support Specialist. This role involves advising users on hardware and software issues, managing user set-ups, and providing essential online security advice. Candidates should have a strong knowledge of Windows systems and a basic understanding of MacOS. This company offers a diverse and inclusive workplace with tailored benefits to support employee well-being.

Benefits

Continuous growth and development opportunities

Flexible work options

Inclusive work environment

Qualifications

• Must have strong knowledge of Windows and basic knowledge of MacOS.
• Ability to lift up to 40 lbs and perform general office tasks.
• Understanding of processes and resources to perform analytical and technical tasks.

Responsibilities

• Advise users in solving problems related to hardware, software, and networks.
• Manage user training and new hire setups.
• Monitor and escalate unresolved issues for management support.

Skills

Advanced Windows troubleshooting skills

Basic knowledge of MacOS

Network and server/desktop administration

IT security and multi-factor authentication

Good user and client management skills

Education

ITIL foundation certification

Tools

Intune

JAMF

O365

MAM and MDM knowledge

Job description

What you'll be doing:

• Advise and assist users in solving problems related to hardware, software, networks and peripherals using available technology

• User Management, new hire system setups, end user training when necessary

• Analyse basic business needs and recommend ways to optimize PC hardware/resources in achieving business objectives.

• Provide essential online security advice and support

• Progression of larger scope EUC initiatives/projects (e.g. Laptop Refreshes, Office365 implementation)

• Support of implementation and operation of Audio-visual systems within offices

• Categorize and record reported queries and provide solutions

• Maintain IT equipment storage rooms, computer rooms and working areas in an organized, safe and professional manner

• Monitor computer systems and network services, hardware and software; recognise and escalate potential problems to management for support and problem identification

• Escalate unresolved problems if needed to a higher level of support

What experience you'll bring:

• Advanced Windows troubleshooting skills and debugging preferred. Must be able to learn new skills and techniques ‘on the spot’. Must be prepared and comfortable in asking for further assistance where needed. Basic knowledge of MacOS including configuring, installing and troubleshooting preferred.

• Understand the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.

• Understanding and knowledge of processes and resources required to perform analytical and technical tasks on EUC computer systems, with knowledge of Network/Server/Cloud based systems, IT security and multi-factor authentication (“MFA”).

• Ability to physically perform general office requirements. (eg lifting, moving equipment, installing equipment into Racks, work on cabling under desks/into floor boxes)

• Must be able to perform essential responsibilities with / without reasonable accommodations. Be able to lift up to 40 lbs.

• Strong knowledge of Windows; additionally MacOS, iOS and Android operating systems.

• Automated software and OS deployment on all supported platforms (Windows, MacOS, iOS and Android) – using corporate deployment tools and processes.

• Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc.

Nice to have:

• ITIL foundation certification

• Intune, JAMF, O365, MAM and MDM knowledge

• Good user and client management skills

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA (https://uk.nttdata.com/creating-inclusion-together)

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

Back to search Email to a friend Apply now