End User Computing (EUC) Team Lead

Ashurst; Glasgow; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Join Ashurst as a Team Lead in our Glasgow office, overseeing a team dedicated to improving user experience in our digital workplace. You will manage technology upgrades and ensure compliance while fostering a positive team environment. Ideal candidates will bring extensive experience in IT management, specifically in a 3rd line team, and strong communication skills.

Benefits

Competitive remuneration

Flexible working

Corporate health plans

Global professional development

Diversity and inclusion programs

Qualifications

• Minimum of 2 years as a team lead or with team management responsibilities.
• Minimum of 5 years in a 3rd line team.
• Experience in infrastructure management and project delivery.

Responsibilities

• Manage team roadmaps and ensure team meets KPIs.
• Act as a point of escalation for technical issues.
• Conduct regular appraisals and manage team performance.

Skills

Excellent communication skills

Project management

Team management

Ideas generation

Tools

Intune

SCCM

Azure Virtual Desktop

Citrix XenDesktop 7.x

Job description

The Opportunity:

The team lead role resides in the EUC Team which is part of IT User Experience. The EUC team is responsible for the desktop & Mobile experience ensuring the build and configuration meets the users needs, s kept secure, up to date and performant.

The team lead role will manage a team of up to 6 employees under the supervision of the EUC / Digital Workplace manager, the successful candidate should have a broad understanding of all technologies under the teams remit (Intune / SCCM, Application packaging, M365), Desktop delivery methodologies and customising the user experience using to ensure it is secure, compliant to security policy but also giving a good user experience). The successful candidate should have had experience in being the SME or a key stakeholder in at least 50% of the technologies used by a EUC team. As a team lead it is expected that they may act as the SME for one or two roles but their primary skill will be to manage the SME's under their control and act as a point of escalation for technical issues under the teams remit. It is expected that the role will predominantly be to manage resources delivering technology rather than delivering it themself so the ability to delegate and manage multiple workstreams and resources is critical

Key responsibilities of the role include:

• Managing roadmaps for technologies under the teams remit including the upgrade path and dependencies
• Acting as a point of contact for escalations within the team and a trusted advisor to subordinates
• Helping to define KPI's and SLA's and ways of recording and tracking them as well as ensuring team meets them.
• Team Management responsibility, this should have included setting goals and objectives, managing workloads and deliverables, performing appraisals and weekly one to ones as well as managing performance
• Ideas generation to take the team forward and with a focus on continuous service improvement

This is a full-time, permanent role based in our Glasgow office with hybrid working.

More information can be found in the job description attached to the role on our careers site

About you:

The successful candidate will have:

• Minimum of 2 years as a team lead withing a 3rd line team or examples of a Senior engineer who has team people management responsibility
• Minimum of 5 years experience in a 3rd line team
• Excellent communication skills
• Project management experience delivering BAU pipeline work and small internal projects
• Intune / SCCM infrastructure experience (creating / amending task sequences, expanding the environment as new offices are opened and configuring as well as day to day maintenance and monitoring). Managing Intune deployments
• Experience with Azure Virtual Desktop / Citrix XenDesktop 7.x, deploying and updating images, managing support and user performance issues and general maintenance of the environment

What makes Ashurst a great place to work?

We offer you all the things you should expect from an international law firm, some of which include:

• competitive remuneration with the flexibility to reward high performance;
• flexible working;
• corporate health plans;
• a global professional development offering for all employees; and
• an industry-leading programme that celebrates diversity and inclusion.

We are committed to delivering positive impacts to our communities through our Social Impact programme.

We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best.

Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.