End User Compute Support Analyst - Band 5

Brook Street; North East; On-site; Full time

Job summary

Join a leading company as an End User Compute Support Analyst, supporting critical NHS IT systems and providing essential IT support. You'll work closely with a dedicated team, contributing to the modernization of digital delivery while enjoying NHS benefits and ongoing training. Ideal candidates will possess strong IT service skills and communicate effectively with diverse audiences, ensuring optimal support for over 6,500 users.

Benefits

NHS benefits & pension

Ongoing training and professional development

Collaborative work environment

Qualifications

• Experience in IT support or strong IT customer service background.
• Ability to analyse, investigate and resolve ICT issues.
• Knowledge of ITSM tools and IT certifications like ITIL or Agile desirable.

Responsibilities

• Provide 1st and 2nd line IT support across NHSBSA offices.
• Diagnose, resolve, and escalate software and hardware issues.
• Manage user account access and install ICT equipment.

Skills

IT support

Customer service

Communication

Problem-solving

Education

A-level or equivalent in computing

IT-related degree

Tools

Windows environments

Office 365

SCCM

MDM

Anti-Virus tools

Job description

End User Compute Support Analyst - Band 5

Join NHS Business Services Authority (NHSBSA) as an End User Compute Support Analyst and play a key role in supporting critical IT systems that help deliver essential NHS services. You'll work within our Technology Services team, providing 1st and 2nd line support to over 6,500 users and contributing to the modernisation of our digital delivery.

What you'll do:

Provide 1st and 2nd line IT support across NHSBSA offices.

Diagnose, resolve, and escalate software and hardware issues.

Manage access to applications and systems (User Account Management).

Install and configure ICT equipment.

Maintain accurate records via the IT service desk system.

Contribute to knowledge sharing and system documentation.

Deliver excellent customer service while meeting SLAs and KPIs.

What we're looking for:

Experience in IT support or a strong IT customer service background.

Ability to analyse, investigate and resolve ICT issues.

Skilled in communicating technical information to technical and non-technical audiences.

Knowledge of Windows environments, Office 365, SCCM, MDM, and Anti-Virus tools desirable.

A-level or equivalent in computing OR relevant experience.

Desirable: IT-related degree, IT certifications (e.g., ITIL, Agile), and experience with ITSM tools.

It's important to note these are fully on-site roles - 5 days per week, working between our 3 North East office sites:

£15.33 per hour + NHS benefits & pension
Ongoing training and professional development
Work with cutting-edge digital systems supporting the NHS
A collaborative and inclusive work environment

Apply today to be part of a team transforming digital healthcare services.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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