End User Compute Support Analyst - Band 4

Brook Street; North East; On-site; GBP 80,000 - 100,000; Full time

Job summary

Rejoignez NHS Business Services Authority en tant qu'analyste de support informatique des utilisateurs et aidez à fournir un support IT essentiel à plus de 7 500 utilisateurs au sein du NHS. Ce poste inclut la résolution de problèmes, l'installation d'équipements ICT et l'assurance d'un excellent service client dans un environnement dynamique avec des opportunités de formation et de développement.

Benefits

Avantages NHS compétitifs & pension

Opportunités de formation & développement

Culture d'équipe inclusive et solidaire

Qualifications

• Expérience en service client IT ou support IT précédent.
• Approche proactive, adaptable avec attention aux détails.
• Connaissance des outils ITSM souhaitable.

Responsibilities

• Fournir un support IT de 1ère et 2e ligne sur les sites NHSBSA.
• Diagnostiquer et résoudre des problèmes matériels/logiciels.
• Installer, configurer et maintenir l'équipement ICT.

Skills

Communication

Problem Solving

IT Customer Service

Education

A-level in computing or relevant experience

Tools

Windows environments

MS Office

ITSM tools (e.g., SCCM, MDM, Office 365)

Job description

Join NHS Business Services Authority (NHSBSA) as an End User Compute Support Analyst and help deliver essential IT support to 7,500+ users across the NHS. You'll play a key role in keeping critical systems running smoothly while providing excellent customer service.

What you'll do:

Deliver 1st and 2nd line IT support across NHSBSA sites.

Diagnose and resolve hardware/software issues, escalating where needed.

Install, configure, and maintain ICT equipment.

Ensure all queries are logged, updated, and resolved efficiently.

Build strong working relationships and support system improvements.

What we're looking for:

IT Customer Service or previous IT support experience.

Strong communication and problem-solving skills.

Experience with Windows environments, MS Office, and basic IT systems.

Proactive and adaptable approach with attention to detail.

A-level (or equivalent) in computing OR relevant experience.

Desirable: Knowledge of ITSM tools (e.g., SCCM, MDM, Office 365) and IT certifications (e.g., ITIL, MCP).

This is a fully on-site role working across 3 North East office locations:

Greenfinch Way, NE15 8NX

Bridge House, NE1 6SN

£13.57 hourly pay
Competitive NHS benefits & pension
Training & development opportunities
Supportive, inclusive team culture

Apply now to support digital services that make a real difference in healthcare.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Looking to recruit? Find the perfect hire

Want a career at Brook Street? Join our team