End-to-End Order Management Specialist

Allscreens Nationwide Ltd; Bishopton; On-site; GBP 21,000 - 29,000; Full time

Job summary

Allscreens Nationwide Ltd in Scotland seeks an Order Management Assistant to manage orders end-to-end, liaise with customers by email, and coordinate shipping and deliveries. You will work closely with operations to ensure on-time payments and accurate invoicing.

The role requires strong Excel and MS Office skills, good communication, attention to detail, and the ability to handle returns. Degree or equivalent experience preferred; 0-2 years experience in order management or admin/customer

Qualifications

• Ideally degree qualified
• HNC/HND or similar also considered with relevant experience
• 0-2 years in order management, or similar roles like admin/customer service
• Experience acting as a link between customers and operations teams
• Strong relationship-building and communication skills
• Experience handling returns

Responsibilities

• Manage orders from start to finish
• Communicate with customers daily (mainly by email) and build strong relationships
• Coordinate shipping and deliveries
• Keep track of payment terms and ensure invoices are paid on time
• Use tools like Excel, Outlook, and D365 every day
• Handle customer complaints and returns
• Produce operational reports
• Understanding of order management and customer service
• Strong Excel and MS Office skills
• Good time management and ability to juggle multiple tasks
• Team player who is flexible and proactive
• Strong communication skills (written and verbal)
• Problem-solving ability
• Able to work independently when needed
• High attention to detail and focus on accuracy/compliance

Skills

Excel

Outlook

Customer communication

Time management

Problem solving

Attention to detail

Team player

Independent worker

Education

Degree preferred

HNC/HND or equivalent

Tools

D365

Job description

Allscreens Nationwide Ltd in Scotland seeks an Order Management Assistant to manage orders end-to-end, liaise with customers by email, and coordinate shipping and deliveries. You will work closely with operations to ensure on-time payments and accurate invoicing.

The role requires strong Excel and MS Office skills, good communication, attention to detail, and the ability to handle returns. Degree or equivalent experience preferred; 0-2 years experience in order management or admin/customer