End of Life Coordinator

NHS; Harrogate; On-site; GBP 24,000 - 26,000; Full time

Job summary

An exciting opportunity at NHS for an administrative role within the Palliative Care and End of Life Coordination team. Key duties include providing comprehensive support to the team, coordinating care services, and acting as the primary point of contact for patients. The position is office-based during the week with occasional home working on weekends and offers opportunities within a supportive team environment. Ideal candidates will have relevant experience and qualifications in business administration.

Benefits

Employee Assistance Programme

Counselling service

Fast-track Physiotherapy service

Team Recognition Awards

Qualifications

• Experience of working in an administrative role using IT packages.
• NVQ Level 2/3 in business administration preferred.
• GCSE in Maths and English required.

Responsibilities

• Provide comprehensive office administration service.
• Receive referrals and act as a contact point for palliative care.
• Coordinate communication of end of life care.

Skills

Communication

IT proficiency

Discretion and judgement

Education

NVQ Level 2/3 in business administration or equivalent experience

GCSE in Maths and English grade C or higher

Tools

SystmOne

Job description

Job summary

An exciting opportunity has arisen to work with the Palliative Care and End of Life Coordination office administration team at HDFT.

We are looking for an enthusiastic and hard working person to join our unique team.

The team provides a comprehensive office administration service to the Palliative Care Team and End of Life Co-ordination Service

The service operates, when fully staffed, within the hours of 8.30 - 16.30, 7 days a week (office based during the week with home based working at the weekends: 1 in 3 weekends).

Main duties of the job

To provide a comprehensive office administration service using discretion and judgement combined with practical office management skills.

To receive referrals and provide a single point of contact for specialist palliative care service and end of life care for HDFT.

To ensure co-ordination and communication of end of life care, access to specialist palliative advice and support ensuring key services and processes are in place, care packages and equipment are sourced and end of life care needs are regularly reviewed by clinical colleagues.

To comprehensively provide first point of access via a variety of methods (e.g telephone, email, electronic patient systems) for patients, families and professionals for the Palliative Care Team and any support any associated administrative requirements contributing to the provision of a high quality and timely service to patients and their families.

To liaise with multiple relevant care providers and redeploy resources as appropriate

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.

Details Date posted

07 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

421-LTUCC-3141S

Job locations

Harrogate District Hospital

21 Wetherby Road

Harrogate

HG2 7RY

Job description Job responsibilities

For further information, please see attached job description and person specification or contact Damien McCrudden, End of Life Coordination Team lead on 01423 553464 or email: [e-mail]

Job description Job responsibilities

For further information, please see attached job description and person specification or contact Damien McCrudden, End of Life Coordination Team lead on 01423 553464 or email: [e-mail]

Person Specification Knowledge and skills Essential

• NVQ Level 2/3 in business administration or equivalent experience
• GCSE in Maths and English grade C or higher
• Experience of working in an administrative role using IT packages and dealing with teams and members of the public.
• Knowledge of using SystmOne

Desirable

• Evidence of IT literacy
• NHS/Social Care experience in a care environment
• Experience of working within a relevant clinical setting with patients who have complex palliative care needs/ end of life needs

Person Specification Knowledge and skills Essential

• NVQ Level 2/3 in business administration or equivalent experience
• GCSE in Maths and English grade C or higher
• Experience of working in an administrative role using IT packages and dealing with teams and members of the public.
• Knowledge of using SystmOne

Desirable

• Evidence of IT literacy
• NHS/Social Care experience in a care environment
• Experience of working within a relevant clinical setting with patients who have complex palliative care needs/ end of life needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate District Hospital

21 Wetherby Road

Harrogate

HG2 7RY

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate District Hospital

21 Wetherby Road

Harrogate

HG2 7RY

Employer's website

https://www.hdft.nhs.uk/ (Opens in a new tab)