Enclosing Operator

Capita; East Midlands; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Holiday 23 days

Volunteer day

Pension scheme

Life assurance

Cycle2work scheme

Maternity leave 15 weeks

Adoption leave

Shared parental leave

Paternity pay

Job summary

Capita Intelligent Communications (CIC) Mansfield is hiring an Enclosing Operator to run and support enclosing and finishing equipment, perform quality checks, maintain production records, and help the team meet service levels for mail packs.

Working hours are rotating two-shift pattern, 6am–2pm and 2pm–10pm. You will set up lines, monitor performance, manage jams, and participate in handovers and keep areas clean, safe, and production-ready.

Qualifications

• Enclosing machine experience essential.
• Experience in print, mail, fulfilment, production, manufacturing or similar fast-paced environment desirable.
• Good attention to detail and ability to follow written work instructions and verbal directions.

Responsibilities

• Operate enclosing and finishing equipment and related machinery.
• Set up work per job spec, production schedule and quality controls.
• Carry out start-up, in-process and end-of-job checks for documents, inserts and postage formats.
• Monitor machine performance and escalate jams or faults to appropriate teams.
• Complete production paperwork and update systems accurately.
• Perform routine maintenance and housekeeping to keep areas safe and production-ready.
• Assist with stock checks and highlight shortages of envelopes, paper or materials.
• Be flexible to support workload and cross-training needs.

Skills

Enclosing machine experience

Print/fulfilment environment

Attention to detail

Team communication

Basic computer use

Tools

CMC mailing machines

Bowe Fusion mailing machines

Pressure sealers

Job description

The Enclosing Operator supports the safe, accurate and efficient running of the Mansfield outbound production operation. The Enclosing Operator supports the safe, accurate and efficient running of the Mansfield outbound production operation. The role focuses on operating and supporting enclosing and finishing equipment, completing quality checks, maintaining accurate production records, and helping the team deliver mail packs to customer requirements and agreed service levels.

Working Hours: Rotating Two-shift pattern: 6:00AM to 2:00PM and 2:00PM to 10:00PM.

Responsibilities

• Operate and support enclosing and finishing equipment, including CMC mailing machines, Bowe Fusion mailing machines, pressure sealers, folding equipment and consolidators where trained and authorised.
• Set up work in line with the job specification, production schedule, work instructions and site quality controls.
• Carry out start-up, in-process and end-of-job checks to confirm the correct documents, inserts, envelopes, postage formats and job counts are being used.
• Monitor machine performance throughout the run and elevate jams, recurring faults, quality issues or downtime promptly to the Team Leader, Engineering or Planning as appropriate.
• Complete production paperwork, system updates, reconciliation records and handover notes accurately and on time.
• Carry out routine operator maintenance, housekeeping and cleaning tasks to keep equipment and work areas safe, organised and production-ready.
• Support consumable stock checks and highlight shortages of envelopes, paper, inserts, labels or other production materials before they affect output.
• Work flexibly across the production area to support workload, service level requirements, overtime and cross-training needs.

About You

• Enclosing machine experience - essential
• Experience in print, mail, fulfilment, production, manufacturing or a similar fast-paced operational environment is desirable.
• Good attention to detail with the ability to follow written work instructions and verbal direction accurately.
• Confident with basic computer use, production recording and job tracking systems, or willing to learn.
• Able to work as part of a team and communicate clearly during handovers, downtime escalations and quality checks.

About Capita Intelligent Communications (CIC)

Capita Intelligent Communications (CIC) is a leading provider of secure communications, mailroom, scanning and document management services. Working with major public and private sector organisations, we help millions of customers receive the right information, at the right time, through the right channel. Combining innovative technology, operational excellence and a commitment to quality, our teams deliver critical communications services that organisations rely on every day

What's in it for you?

• A competitive basic salary (£30,000)
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments you might consider contacting our Talent Acquisition team - [e-mail]

AI & Fair Recruitment at Capita

At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we're here to support you.

How We Use AI in Our Hiring Process

To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we'll be happy to support you.